Program Manager: Silicon Valley Bank Migration (digital channels):
Successful migration of Silicon Valley Bank UK customers to HSBC digital channels from external bank systems within 100 days
Lead a team of product owners, business analysts and IT teams
Rapidly delivered the definition of the technical target state of the core banking system in collaboration with IT
Successful transfer of the full set of customer data constructs of their internet banking profiles, products and access, resulting frictionless migration and customer commercialisation
Successfully defined and implemented the customer support target operating model, to integrate the new teams into the bank for migration and ?run the bank? continued support
Accountable for the control of all risks and dependencies for digital banking channels with the wider the program as part of the balance transfer of funds into HSBC, leveraging Clarity software
Global Digital Delivery Lead: Global Wallet (new innovative international Fx payments & receivables product solution):
Accountable digital lead of Global Wallet, from inception to successful deployment into multiple digital channels and global markets, delivering a new revenue stream for the bank
Created tangible and measurable objectives and key results for the product roadmap with clear customer and business outcomes
Managed the digital business and IT budget over the development lifecycle, and solely accountable for senior management reporting and governance
Direct people manager for a team of product owners & BAs to define business requirements, deploying clear ways of working with IT counterparts and deploying Jira & Confluence within the program
Rapidly achieved global customer UX research to define a best in class, intuitive experience that worked within broader digital internet banking platform, to offer a holistic customer proposition
Took the lead in delivering the business opportunity to converge IT infrastructure to reduce scaling costs across digital channels
Global Digital Delivery Lead: Internet Banking (global business banking customer experience):
Defined the vision and led global stakeholder engagement for the digital internet banking platform, to simplify and tailor it to small business banking customers across HSBC global markets
Accountable for the IT & business delivery of the solution, including global customer research to refine a unified and consistent UX
Reduced customer servicing overheads, increased customer satisfaction & NPS scores and increased direct cross product selling opportunities within the channel
PMO Lead: inception & delivery of the strategic global business banking digital transformation program for the Global Head of Wholesale Digital:
Created the detailed business cases & executive briefings for the board
Responsible for the collation of the strategy plan across senior stakeholders from IT and local businesses across all key deployment markets
Supported the COO in defining the target operating model for the program workstreams, governance & success criteria of OKRs
Global Product Owner: HSBC Connections HUB:
Product owner for a highly strategic platform that was deployed with direct endorsement from the UK government as part of the vision to drive UK international trade post Brexit
Managed the vendor relationship, procurement and development of the platform
Defined and implemented a global mass commercialisation strategy with in country and regional teams, including leading customer conferences, seminars and securing adoption
HSBC
4 years 8 months
2013-01 - 2017-08
Global Supply Management
Senior Digital Offering Manager
Senior Digital Offering Manager
Accountable for the delivery of new strategic digital products to data supplier clients in 30+ markets, managing 3 delivery teams in separate global locations.
Defined MVP solutions and iterated products, their UX and CX with face-to-face research to continue to evolve the platforms with Agile methodology
Created marketing, pricing, branding and go to market plans for business-to-business digital products and solutions
Managed the development of 4 key proposition lines, with over 200+ key data suppliers globally
IQVIA (QuintilesIMS)
1 year 5 months
2011-09 - 2013-01
Consulting across multiple sectors
Business intelligence Consultant
Business intelligence Consultant
Consulting across multiple sectors including Banking, Insurance, Local Government, pharmaceutical information as a Microsoft Dynamics and SAP Business intelligence consultant
Leading project scrums with agile delivery methodology to help deliver fast, tangible client solutions and steering clients on technology choices for their organisation
NTT Data Business Solutions Ltd. (itelligence)
Aus- und Weiterbildung
Aus- und Weiterbildung
2011:
University of Leeds
Climate System Science
MSc (Merit)
2010:
University of Leeds
Hons Geography
BSc (2:1)
Kompetenzen
Kompetenzen
Top-Skills
Program managementTransformationproduct owner
Produkte / Standards / Erfahrungen / Methoden
Profile:
Delivery and customer focused senior product manager with repeated success in executing global digital strategic initiatives, with over 12 years of experience
Pragmatic and approachable leader with direct experience of running multiple programs, working directly with executives and wider stakeholders within a matrix organisation
Highly capable and versed in taking new concepts and ideas through the complete lifecycle from inception to delivery in a fast and focused manner
Deep experience in driving outcomes in Agile, Waterfall and Hybrid methodologies
Einsatzorte
Einsatzorte
Schweiz
möglich
Projekte
Projekte
7 years 1 month
2017-09 - now
Various projects
Senior Digital Product Manager
Senior Digital Product Manager
Program Manager: Silicon Valley Bank Migration (digital channels):
Successful migration of Silicon Valley Bank UK customers to HSBC digital channels from external bank systems within 100 days
Lead a team of product owners, business analysts and IT teams
Rapidly delivered the definition of the technical target state of the core banking system in collaboration with IT
Successful transfer of the full set of customer data constructs of their internet banking profiles, products and access, resulting frictionless migration and customer commercialisation
Successfully defined and implemented the customer support target operating model, to integrate the new teams into the bank for migration and ?run the bank? continued support
Accountable for the control of all risks and dependencies for digital banking channels with the wider the program as part of the balance transfer of funds into HSBC, leveraging Clarity software
Global Digital Delivery Lead: Global Wallet (new innovative international Fx payments & receivables product solution):
Accountable digital lead of Global Wallet, from inception to successful deployment into multiple digital channels and global markets, delivering a new revenue stream for the bank
Created tangible and measurable objectives and key results for the product roadmap with clear customer and business outcomes
Managed the digital business and IT budget over the development lifecycle, and solely accountable for senior management reporting and governance
Direct people manager for a team of product owners & BAs to define business requirements, deploying clear ways of working with IT counterparts and deploying Jira & Confluence within the program
Rapidly achieved global customer UX research to define a best in class, intuitive experience that worked within broader digital internet banking platform, to offer a holistic customer proposition
Took the lead in delivering the business opportunity to converge IT infrastructure to reduce scaling costs across digital channels
Global Digital Delivery Lead: Internet Banking (global business banking customer experience):
Defined the vision and led global stakeholder engagement for the digital internet banking platform, to simplify and tailor it to small business banking customers across HSBC global markets
Accountable for the IT & business delivery of the solution, including global customer research to refine a unified and consistent UX
Reduced customer servicing overheads, increased customer satisfaction & NPS scores and increased direct cross product selling opportunities within the channel
PMO Lead: inception & delivery of the strategic global business banking digital transformation program for the Global Head of Wholesale Digital:
Created the detailed business cases & executive briefings for the board
Responsible for the collation of the strategy plan across senior stakeholders from IT and local businesses across all key deployment markets
Supported the COO in defining the target operating model for the program workstreams, governance & success criteria of OKRs
Global Product Owner: HSBC Connections HUB:
Product owner for a highly strategic platform that was deployed with direct endorsement from the UK government as part of the vision to drive UK international trade post Brexit
Managed the vendor relationship, procurement and development of the platform
Defined and implemented a global mass commercialisation strategy with in country and regional teams, including leading customer conferences, seminars and securing adoption
HSBC
4 years 8 months
2013-01 - 2017-08
Global Supply Management
Senior Digital Offering Manager
Senior Digital Offering Manager
Accountable for the delivery of new strategic digital products to data supplier clients in 30+ markets, managing 3 delivery teams in separate global locations.
Defined MVP solutions and iterated products, their UX and CX with face-to-face research to continue to evolve the platforms with Agile methodology
Created marketing, pricing, branding and go to market plans for business-to-business digital products and solutions
Managed the development of 4 key proposition lines, with over 200+ key data suppliers globally
IQVIA (QuintilesIMS)
1 year 5 months
2011-09 - 2013-01
Consulting across multiple sectors
Business intelligence Consultant
Business intelligence Consultant
Consulting across multiple sectors including Banking, Insurance, Local Government, pharmaceutical information as a Microsoft Dynamics and SAP Business intelligence consultant
Leading project scrums with agile delivery methodology to help deliver fast, tangible client solutions and steering clients on technology choices for their organisation
NTT Data Business Solutions Ltd. (itelligence)
Aus- und Weiterbildung
Aus- und Weiterbildung
2011:
University of Leeds
Climate System Science
MSc (Merit)
2010:
University of Leeds
Hons Geography
BSc (2:1)
Kompetenzen
Kompetenzen
Top-Skills
Program managementTransformationproduct owner
Produkte / Standards / Erfahrungen / Methoden
Profile:
Delivery and customer focused senior product manager with repeated success in executing global digital strategic initiatives, with over 12 years of experience
Pragmatic and approachable leader with direct experience of running multiple programs, working directly with executives and wider stakeholders within a matrix organisation
Highly capable and versed in taking new concepts and ideas through the complete lifecycle from inception to delivery in a fast and focused manner
Deep experience in driving outcomes in Agile, Waterfall and Hybrid methodologies
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Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung