SAP Support Analyst / IT-Analyst, Consultant
Aktualisiert am 19.08.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 02.09.2024
Verfügbar zu: 50%
davon vor Ort: 0%
Finanzwesen
1st Level Support
2nd Level Support
SAP FI/CO
Atlassian Confluence
TCMS
SAP BCA
SAP ADD
Analysefähigkeit
Polish
fluent
English
fluent
German
Muttersprache

Einsatzorte

Einsatzorte

Schweiz, Österreich
möglich

Projekte

Projekte

11 Monate
2024-02 - heute

SAP Lead 2nd lvl Support Payment transactions

  • Coaching and Leading: New employees and employees in other departments regarding Payment transactions and their impact.
  • Performance Analysis: Performing root cause analysis on customer issues leading to resolution (IoT area) using multiple tools and programs.
  • Appreciation: Recognized by managers for exceptional performance.
  • Analysis: Fault analysis and troubleshooting.
  • Requirement Gathering & Documentation: Responsibility for the complete documentation in the customer database.
Atos, Warsaw Poland
5 Jahre
2019-03 - 2024-02

Initiate and coordinate communication

Consultant
Consultant
  • Coaching: Initiate and coordinate communication with different interface partners on complex topics till final resolution
  • Performance Analysis: Performing root cause analysis on customer issues leading to resolution (IoT area) using multiple tools and programs
  • Algorithm Prototyping: Built and prototyped algorithms for diverse market scenarios, enhancing understanding of potential outcomes and product strategies.
  • Project Analysis: Support in finding similar error patterns and fields for improvement.
Numerus Capital GmbH, Hamburg Germany
1 Jahr 9 Monate
2017-07 - 2019-03

Gathered and documented requirements for disciplinary management

Business Analyst
Business Analyst
  • Requirement Gathering & Documentation: Gathered and documented requirements for disciplinary management of the finance department, improving process efficiency.
  • Platform Analysis: Prepared detailed analyses and technical solution documents for changes required in the core platform.
  • Documentation Preparation: Prepared use cases, user stories, and acceptance criteria to guide product development.
  • Backlog Management: Developed and maintained a prioritized backlog of user stories, ensuring timely and effective implementation.
  • Communication: Served as the main contact between business, product, and engineering departments, ensuring clear understanding of requirements, timelines, and associated functionalities.
CaritasVerband zu Hamburg, Hamburg Germany
2 Jahre 3 Monate
2015-05 - 2017-07

Gathered and documented requirements for the ERP system

IT Auditor
IT Auditor
  • Requirement Gathering & Documentation: Gathered and documented requirements for the ERP system in HR and Payroll area, facilitating system improvement.
  • System Integration: Integrated 3rd party systems with the ERP system, enhancing system functionality and efficiency.
  • Design Review & Improvement: Reviewed existing design for gaps, developed, and implemented an improvement plan based on initial experiences.
  • Quality Assurance: Performed quality reviews of test scenarios and official release documentation, ensuring the highest level of accuracy and completeness.
BDO AG, Hamburg Germany

Aus- und Weiterbildung

Aus- und Weiterbildung

  • The University of Applied Sciences for Economics and Management in Hamburg. Bachelor degree in finance
  • The University of Hagen. Bachelor in computer science (not finished)
  • City of Hamburg. Professional education as technical assistant for computer science.

Kompetenzen

Kompetenzen

Top-Skills

Finanzwesen 1st Level Support 2nd Level Support SAP FI/CO Atlassian Confluence TCMS SAP BCA SAP ADD Analysefähigkeit

Produkte / Standards / Erfahrungen / Methoden

ABOUT ME:

  • Professional experience in finance and technology industry
  • Disciplined, highly motivated with strong investigation and problem-solving skills
  • Excellent communication and organizational skills
  • Very good analytical and presentation skills
  • IT studies & technical background


CORE KNOWLEDGE & SKILL AREAS:

  • Technical solution design
  • Requirements and data analysis
  • Functional specification
  • Software Development Life Cycle
  • BPMN, UML, Use Cases and User Stories
  • .NET Engineer, C#, Git, SAP FI/CO, TCMS, JIRA, Confluence

Einsatzorte

Einsatzorte

Schweiz, Österreich
möglich

Projekte

Projekte

11 Monate
2024-02 - heute

SAP Lead 2nd lvl Support Payment transactions

  • Coaching and Leading: New employees and employees in other departments regarding Payment transactions and their impact.
  • Performance Analysis: Performing root cause analysis on customer issues leading to resolution (IoT area) using multiple tools and programs.
  • Appreciation: Recognized by managers for exceptional performance.
  • Analysis: Fault analysis and troubleshooting.
  • Requirement Gathering & Documentation: Responsibility for the complete documentation in the customer database.
Atos, Warsaw Poland
5 Jahre
2019-03 - 2024-02

Initiate and coordinate communication

Consultant
Consultant
  • Coaching: Initiate and coordinate communication with different interface partners on complex topics till final resolution
  • Performance Analysis: Performing root cause analysis on customer issues leading to resolution (IoT area) using multiple tools and programs
  • Algorithm Prototyping: Built and prototyped algorithms for diverse market scenarios, enhancing understanding of potential outcomes and product strategies.
  • Project Analysis: Support in finding similar error patterns and fields for improvement.
Numerus Capital GmbH, Hamburg Germany
1 Jahr 9 Monate
2017-07 - 2019-03

Gathered and documented requirements for disciplinary management

Business Analyst
Business Analyst
  • Requirement Gathering & Documentation: Gathered and documented requirements for disciplinary management of the finance department, improving process efficiency.
  • Platform Analysis: Prepared detailed analyses and technical solution documents for changes required in the core platform.
  • Documentation Preparation: Prepared use cases, user stories, and acceptance criteria to guide product development.
  • Backlog Management: Developed and maintained a prioritized backlog of user stories, ensuring timely and effective implementation.
  • Communication: Served as the main contact between business, product, and engineering departments, ensuring clear understanding of requirements, timelines, and associated functionalities.
CaritasVerband zu Hamburg, Hamburg Germany
2 Jahre 3 Monate
2015-05 - 2017-07

Gathered and documented requirements for the ERP system

IT Auditor
IT Auditor
  • Requirement Gathering & Documentation: Gathered and documented requirements for the ERP system in HR and Payroll area, facilitating system improvement.
  • System Integration: Integrated 3rd party systems with the ERP system, enhancing system functionality and efficiency.
  • Design Review & Improvement: Reviewed existing design for gaps, developed, and implemented an improvement plan based on initial experiences.
  • Quality Assurance: Performed quality reviews of test scenarios and official release documentation, ensuring the highest level of accuracy and completeness.
BDO AG, Hamburg Germany

Aus- und Weiterbildung

Aus- und Weiterbildung

  • The University of Applied Sciences for Economics and Management in Hamburg. Bachelor degree in finance
  • The University of Hagen. Bachelor in computer science (not finished)
  • City of Hamburg. Professional education as technical assistant for computer science.

Kompetenzen

Kompetenzen

Top-Skills

Finanzwesen 1st Level Support 2nd Level Support SAP FI/CO Atlassian Confluence TCMS SAP BCA SAP ADD Analysefähigkeit

Produkte / Standards / Erfahrungen / Methoden

ABOUT ME:

  • Professional experience in finance and technology industry
  • Disciplined, highly motivated with strong investigation and problem-solving skills
  • Excellent communication and organizational skills
  • Very good analytical and presentation skills
  • IT studies & technical background


CORE KNOWLEDGE & SKILL AREAS:

  • Technical solution design
  • Requirements and data analysis
  • Functional specification
  • Software Development Life Cycle
  • BPMN, UML, Use Cases and User Stories
  • .NET Engineer, C#, Git, SAP FI/CO, TCMS, JIRA, Confluence

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Im Bereich Freelancing
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