Expert in Digital and Process Transformation, Customer-Centric Innovation, Sales & Marketing Strategy, and developing an end-to-end vision of your bu
Aktualisiert am 02.09.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 02.09.2024
Verfügbar zu: 100%
davon vor Ort: 100%
agiles Projektmanagement
Scrum Product Owner
CRM
Marketing
B2C
Digital-Asset-Management
Spanisch
Deutsch
Project Controlling
CTI
Digital transformation
Engagement
Omnichannel
Spanish
Muttersprache
English
Business
German
Conversational
Italian
Beginner

Einsatzorte

Einsatzorte

Zürich (+50km)
Schweiz
möglich

Projekte

Projekte

8 months
2024-02 - now

Developed and executed a forward-looking governance strategy

Digital Transformation Consultant IT-Governance IT-Compliance Digitalisierung
Digital Transformation Consultant

  • Developed and executed a forward-looking governance strategy, achieving operational efficiency and aligning IT infrastructure with strategic business goals.

ELIZA
IT-Governance IT-Compliance Digitalisierung
Arbeitsheim Wangen
3 months
2023-11 - 2024-01

Creating new digital engagement strategy

Digital Transformation Consultant E-Commerce CRM AdWords ...
Digital Transformation Consultant

  • Creating new digital engagement strategy and automatizations for their ecommerce.

Shopify CRM E-Commerce
E-Commerce CRM AdWords Sales Manager
Ibergourmet
4 years 4 months
2019-09 - 2023-12

Development of the technology roadmap

Co-Founder. & Chief Technology Officer
Co-Founder. & Chief Technology Officer

  • Responsible for the development of the company's technology roadmap, implementing a new software as a service (SaaS) to support SMEs through the introduction of AI.

Switzerland
9 months
2023-01 - 2023-09

Supporting the introducing a new Customer Experience strategy

Digital Transformation Consultant Agile Coach PMO Support Enterprise-Resource-Planning ...
Digital Transformation Consultant

Supporting the introducing a new Customer Experience strategy, as Project Manager, by leading the introduction of a global CTI.

  • Successfully led the introduction of a new global Customer Experience strategy, focusing on implementing a comprehensive Computer Telephony Integration (CTI) system.
  • Served as the Project Management Office (PMO) for the initiative, ensuring meticulous planning, coordination, and execution.
  • Organized and spearheaded the negotiation and finalization of the contract with the selected vendor through a rigorous Request for Proposal (RFP) process.
  • Aligned and collaborated with internal departments, including Purchasing, Legal, Compliance, IT, and various business units, to ensure seamless integration and adherence to organizational standards.
  • Coordinated with local markets to develop and execute a strategic rollout plan, tailored to meet regional requirements and timelines.
  • Successfully negotiated the project budget and contractual conditions, optimizing resource allocation and ensuring cost-effectiveness.

  • Drove the adoption of a global CTI system, enhancing customer interaction and experience across multiple touchpoints.
  • Established a robust project governance framework, improving project delivery and stakeholder satisfaction.
  • Enhanced cross-functional collaboration, streamlining communication and operational efficiency within the organization.
Genesys
Agile Coach PMO Support Enterprise-Resource-Planning Operational Risk Center Kostenmanagement
Sonova Group
Steinhausen
4 years 11 months
2018-02 - 2022-12

Implementation of a new Omnichannel strategy

Global CRM & Product Owner
Global CRM & Product Owner
  • Implementation of a new Omnichannel strategy, providing efficiency in digital process and customer journey, end-to-end.
  • Development of a new global CRM, with standardization and automation of processes, accountable for demand exploration, analysis, and roadmap plan.
Vorwerk International
Switzerland
4 years
2014-02 - 2018-01

development of sales and marketing

Marketing Manager
Marketing Manager
  • Overall responsibility and development of sales and marketing.
  • Coordination, planning and management of sales representatives, including the development and implementation of bonus plans and sales programs.
  • Development and coordination of various communication activities and adaptation of global launches.
Vorwerk International
Mexico
3 years 7 months
2010-07 - 2014-01

Design and implementation of a new digital strategy

CRM Manager
CRM Manager

  • Design and implementation of a new digital strategy and customer management, defining a new customer lifecycle, through the use of metrics and data analysis.

Vorwerk Spain
Spain
1 year 7 months
2009-01 - 2010-07

Supporting our clients on their digital transformation journey

Digital Transformation Consultant & Co-Founder
Digital Transformation Consultant & Co-Founder
  • Supporting our clients on their digital transformation journey and set their Innovation Strategy for future applications and solutions based on our technology portfolio.
Spain
1 year 1 month
2008-01 - 2009-01

Develop and execute strategies to enhance sales and profitability

National Sales Manager
National Sales Manager
  • Develop and execute strategies to enhance sales and profitability.
  • Shape and lead a high-performing Account Management Team.
Mundicorp
Spain

Aus- und Weiterbildung

Aus- und Weiterbildung

2 months
2024-08 - 2024-09

Project Management Institute

Project Management Professional (PMP), Zürich
Project Management Professional (PMP)
Zürich

Kompetenzen

Kompetenzen

Top-Skills

agiles Projektmanagement Scrum Product Owner CRM Marketing B2C Digital-Asset-Management Spanisch Deutsch Project Controlling CTI Digital transformation Engagement Omnichannel

Produkte / Standards / Erfahrungen / Methoden

PROFILE

As a change manager specializing in digital transformation, I foster culture of transparency and collaboration. With experience leading multicultural and multidisciplinary teams, I lead organizations through transformative digital and automation initiatives. My leadership philosophy is based on open communication, ensuring that all team members are aligned with our collective goals, creating resilient teams that thrive on shared success.


KEY COMPETENCES

  • Proficient in the identification, adoption and implementation of new technologies, tailored to each need, to drive sales and profitability.
  • Expertise in formulating and executing digitalization strategies for sales and marketing networks.
  • Teamwork and leadership skills in the management of transformation projects.
  • Skilled in managing complex projects, gathering requirements, and delivering successful outcomes.
  • Strong negotiator with a track record of effective stakeholder management in global projects.
  • Innovation enthusiast and tool agnostic, with an Agile mindset.


ACHIEVEMENTS AND FUNCTIONAL EXPERIENCE

Sales & CRM Strategy

  • I crafted a sales and marketing strategy focused on deep data analysis and cross-departmental teamwork, achieving a 40% surge in sales by fostering collaborative and creating a high-performing cross-functional teams.
  • I design and implement a cross-channel strategy for Thermomix Magazine, creating a new customer-centric digital product and app that enhanced experience and drove new sales avenues.


Digital Transformation

  • Spearheaded a transformative Vorwerk digital strategy, adopting an omnichannel approach, resulting in a remarkable lead conversion rate surge from 20% to an impressive 50%. Digital channels now contribute significantly, rising from 2% to 15% of the business.
  • Implementing atomic and headless design principles during the digital transformation of a traditional retail business.


Project Management

  • Oversaw the implementation of an S/4 Hana-based CRM solution using agile methodology.
  • Lead the introduction of AI in Glopser SaaS solution.

Einsatzorte

Einsatzorte

Zürich (+50km)
Schweiz
möglich

Projekte

Projekte

8 months
2024-02 - now

Developed and executed a forward-looking governance strategy

Digital Transformation Consultant IT-Governance IT-Compliance Digitalisierung
Digital Transformation Consultant

  • Developed and executed a forward-looking governance strategy, achieving operational efficiency and aligning IT infrastructure with strategic business goals.

ELIZA
IT-Governance IT-Compliance Digitalisierung
Arbeitsheim Wangen
3 months
2023-11 - 2024-01

Creating new digital engagement strategy

Digital Transformation Consultant E-Commerce CRM AdWords ...
Digital Transformation Consultant

  • Creating new digital engagement strategy and automatizations for their ecommerce.

Shopify CRM E-Commerce
E-Commerce CRM AdWords Sales Manager
Ibergourmet
4 years 4 months
2019-09 - 2023-12

Development of the technology roadmap

Co-Founder. & Chief Technology Officer
Co-Founder. & Chief Technology Officer

  • Responsible for the development of the company's technology roadmap, implementing a new software as a service (SaaS) to support SMEs through the introduction of AI.

Switzerland
9 months
2023-01 - 2023-09

Supporting the introducing a new Customer Experience strategy

Digital Transformation Consultant Agile Coach PMO Support Enterprise-Resource-Planning ...
Digital Transformation Consultant

Supporting the introducing a new Customer Experience strategy, as Project Manager, by leading the introduction of a global CTI.

  • Successfully led the introduction of a new global Customer Experience strategy, focusing on implementing a comprehensive Computer Telephony Integration (CTI) system.
  • Served as the Project Management Office (PMO) for the initiative, ensuring meticulous planning, coordination, and execution.
  • Organized and spearheaded the negotiation and finalization of the contract with the selected vendor through a rigorous Request for Proposal (RFP) process.
  • Aligned and collaborated with internal departments, including Purchasing, Legal, Compliance, IT, and various business units, to ensure seamless integration and adherence to organizational standards.
  • Coordinated with local markets to develop and execute a strategic rollout plan, tailored to meet regional requirements and timelines.
  • Successfully negotiated the project budget and contractual conditions, optimizing resource allocation and ensuring cost-effectiveness.

  • Drove the adoption of a global CTI system, enhancing customer interaction and experience across multiple touchpoints.
  • Established a robust project governance framework, improving project delivery and stakeholder satisfaction.
  • Enhanced cross-functional collaboration, streamlining communication and operational efficiency within the organization.
Genesys
Agile Coach PMO Support Enterprise-Resource-Planning Operational Risk Center Kostenmanagement
Sonova Group
Steinhausen
4 years 11 months
2018-02 - 2022-12

Implementation of a new Omnichannel strategy

Global CRM & Product Owner
Global CRM & Product Owner
  • Implementation of a new Omnichannel strategy, providing efficiency in digital process and customer journey, end-to-end.
  • Development of a new global CRM, with standardization and automation of processes, accountable for demand exploration, analysis, and roadmap plan.
Vorwerk International
Switzerland
4 years
2014-02 - 2018-01

development of sales and marketing

Marketing Manager
Marketing Manager
  • Overall responsibility and development of sales and marketing.
  • Coordination, planning and management of sales representatives, including the development and implementation of bonus plans and sales programs.
  • Development and coordination of various communication activities and adaptation of global launches.
Vorwerk International
Mexico
3 years 7 months
2010-07 - 2014-01

Design and implementation of a new digital strategy

CRM Manager
CRM Manager

  • Design and implementation of a new digital strategy and customer management, defining a new customer lifecycle, through the use of metrics and data analysis.

Vorwerk Spain
Spain
1 year 7 months
2009-01 - 2010-07

Supporting our clients on their digital transformation journey

Digital Transformation Consultant & Co-Founder
Digital Transformation Consultant & Co-Founder
  • Supporting our clients on their digital transformation journey and set their Innovation Strategy for future applications and solutions based on our technology portfolio.
Spain
1 year 1 month
2008-01 - 2009-01

Develop and execute strategies to enhance sales and profitability

National Sales Manager
National Sales Manager
  • Develop and execute strategies to enhance sales and profitability.
  • Shape and lead a high-performing Account Management Team.
Mundicorp
Spain

Aus- und Weiterbildung

Aus- und Weiterbildung

2 months
2024-08 - 2024-09

Project Management Institute

Project Management Professional (PMP), Zürich
Project Management Professional (PMP)
Zürich

Kompetenzen

Kompetenzen

Top-Skills

agiles Projektmanagement Scrum Product Owner CRM Marketing B2C Digital-Asset-Management Spanisch Deutsch Project Controlling CTI Digital transformation Engagement Omnichannel

Produkte / Standards / Erfahrungen / Methoden

PROFILE

As a change manager specializing in digital transformation, I foster culture of transparency and collaboration. With experience leading multicultural and multidisciplinary teams, I lead organizations through transformative digital and automation initiatives. My leadership philosophy is based on open communication, ensuring that all team members are aligned with our collective goals, creating resilient teams that thrive on shared success.


KEY COMPETENCES

  • Proficient in the identification, adoption and implementation of new technologies, tailored to each need, to drive sales and profitability.
  • Expertise in formulating and executing digitalization strategies for sales and marketing networks.
  • Teamwork and leadership skills in the management of transformation projects.
  • Skilled in managing complex projects, gathering requirements, and delivering successful outcomes.
  • Strong negotiator with a track record of effective stakeholder management in global projects.
  • Innovation enthusiast and tool agnostic, with an Agile mindset.


ACHIEVEMENTS AND FUNCTIONAL EXPERIENCE

Sales & CRM Strategy

  • I crafted a sales and marketing strategy focused on deep data analysis and cross-departmental teamwork, achieving a 40% surge in sales by fostering collaborative and creating a high-performing cross-functional teams.
  • I design and implement a cross-channel strategy for Thermomix Magazine, creating a new customer-centric digital product and app that enhanced experience and drove new sales avenues.


Digital Transformation

  • Spearheaded a transformative Vorwerk digital strategy, adopting an omnichannel approach, resulting in a remarkable lead conversion rate surge from 20% to an impressive 50%. Digital channels now contribute significantly, rising from 2% to 15% of the business.
  • Implementing atomic and headless design principles during the digital transformation of a traditional retail business.


Project Management

  • Oversaw the implementation of an S/4 Hana-based CRM solution using agile methodology.
  • Lead the introduction of AI in Glopser SaaS solution.

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