Monitoring current ACI infrastructure

Responsible for Major incident

Monitoring of production facilities

Connecting new sites with current ACI infra

Documentation

Support on RDS / Terminal Server

Responsible for Major incident

Monitoring of production facilities

Configure Intune packaging, AD, and Outlook

IT Service Desk

Azure active directory Migration

Exchange Server-Migration

Create new users and policies

Configuration and support for Intune setup

Mandantenkonfiguration

Intune configuration and packaging

Working on tickets (incident)

Installation and configuration of new routers, switches and APs.

Planning for Cisco Migration (for 11 locations in Germany and over 3000 Cisco 9k-series switches)

Testing

Working on tickets (incident)

Enrollment and troubleshooting Android devices.

Package new apps/test and install remotely on devices

Set up policies for the different groups

IT-Service-Desk-Support

Responsible for leading the team across Europe

Responsible for upgrading and testing IT equipment

Installation and configuration of new POS and POS servers

Installation and testing of the POS software

Remote-Support

Travel in Europe and on-site support in all polo outlets

Technischer IT-Service-Desk-Analyst

AirWatch Mobile Device Management (user profile registration and troubleshooting)

Microsoft 365 migrations and training

Responsible for upgrading and testing IT devices (VM and cloud)

Hardware and software support for Cisco routers, switches, and voice gate method

Configuration and rollout of Cisco VoIP phones.

Server and VM installations and configuration.

Software-Support

SCCM Management and Packaging

Cisco ISE Management

Inventory

Responsible for the installation of new server rooms.

Intune users Mobile profile enrollment.

Configure new VoIP phones for users with their old profiles (Cisco Unified Communications Manager)

Voice Gate Way installieren

Installation of new hardware (laptops and PCs)

New Hardware Inventory

Mounting a new server rack

IP Phone Migration

Windows 10 end-user training

AP Installation and Planning

Wi-Fi Survey

Responsible for support: Windows 10 migration, Office 0365, Outlook and SCCM

Responsible for upgrading and testing IT equipment (desktop and laptops)

Troubleshooting and installing the Windows application

Migrating from AirWatch to Intune

Intune support