ICT Service Management IT Project Management
Aktualisiert am 03.07.2024
Profil
Freiberufler / Selbstständiger
Verfügbar ab: 03.07.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Service-Management
English
fluent
Spanish
fluent
Portuguese
fluent
German
B2/C1
Italian
B2
French
basic knowledge (A1/A2)

Einsatzorte

Einsatzorte

Schweiz
nicht möglich

Projekte

Projekte

4 years 11 months
2019-01 - 2023-11

PMO and Service Management

PMO & ICT MANAGER
PMO & ICT MANAGER
Responsible for PMO and Service Management activities dedicated at FIFA, supporting the Governance Organization to control and monitor projects and services.
  • Accountable for the selection and Implementation of a PPM Cloud Solution (Clarizen)
  • Accountable for Change Maintenance on the ICT production environment.
  • Accountable for the support and maintenance on the ITSM solution used (ServiceNow
Helvetic Payroll
11 months
2018-02 - 2018-12

headcount analysis, resource planning

DELIVERY MANAGER
DELIVERY MANAGER
  • Responsible for operations and finance controls, headcount analysis, resource planning, interaction with other areas such as licenses sales, support and development, with direct report to Local General Manager.
  • Managed a team of local and offshore consultants.
  • Support to operations in other DACH countries.
Microsoft D365 F&O
ALFAPEOPLE AG
SWITZERLAND
2 years
2016-01 - 2017-12

Definition of software selection programs

SUCCESS PROGRAM MANAGER
SUCCESS PROGRAM MANAGER
Success Relations Manager and Program Manager for customers with specific IT needs, mainly keeping customer satisfaction at higher levels.
  • IT program/project management
  • Program management of software development processes on Agile methodologies
  • Migration from on-premise to Cloud solutions


Key Achievements:

  • 50% time reduction on software selection process, through methodology establishment
Totvs ERP Inhouse developments using SCRUM Methodology
NOVAS IDEIAS
BRAZIL
1 year 7 months
2014-06 - 2015-12

Sales operation planning and forecasting

SALES MANAGER
SALES MANAGER
Definition of sales area principles and metrics to a start-up company. Accountable for Brazilian Sales operation planning and forecasting.
Accountable to direct follow-up with strategic accounts; Established process models and metrics to the sales team.
Mentored of Sales Funnel process implementation.


Key Achievements:

  • 200% increase on Sales partners affiliations
  • 20% time reduction on the sales process
BRASILOZONIO
BRAZIL
7 years 2 months
2007-01 - 2014-02

operations managing

SERVICES DELIVERY MANAGER
SERVICES DELIVERY MANAGER

Accountable for Brazilian Consultancy operations managing a team of 35 direct professionals and more than 150 consultants from 3rd parties, leading a +US$ 27 million/year business, year-to-year growth of 60%.


Key Achievements:

  • 60% revenue growth along the last 3 years
  • 12% margin increase on the last year

Infor LN Infor LX BaanIV Epiphany Exe Infor WMS Openworld
INFOR GLOBAL
BRAZIL
4 years 1 month
2003-01 - 2007-01

selling projects to new customers and installed base

CONSULTING MANAGER
CONSULTING MANAGER

SSA GLOBAL
BRAZIL
8 years 1 month
1995-01 - 2003-01

ERP project management

PROJECT MANAGER
PROJECT MANAGER
  • Budget control, status meeting reports etc.
BAAN
BRAZIL
1 year 1 month
1994-01 - 1995-01

ISO 9000 and ERP implementation projects

JUNIOR CONSULTANT
JUNIOR CONSULTANT
PWC
BRAZIL

Aus- und Weiterbildung

Aus- und Weiterbildung

2 years 6 months
1998-01 - 2000-06

POST-GRADUATION IN BUSINESS ADMINISTRATION

FGV University, Sao Paulo, Brazil
FGV University, Sao Paulo, Brazil
6 years
1988-01 - 1993-12

MECHANICAL ENGINEERING

BACHELOR?S, USP University, Sao Paulo, Brazil
BACHELOR?S
USP University, Sao Paulo, Brazil

Kompetenzen

Kompetenzen

Top-Skills

Service-Management

Produkte / Standards / Erfahrungen / Methoden

Profile

I have +28 years of background on the IT Program/Project Business, with international experience along South and North America and

Europe.


Tech Skills:

  • ERP Systems
  • CRM Systems
  • Cloud Systems
  • API Systems
  • RFP / RFQ / RFI
  • PM Methodologies
  • SDLC
  • ITSM Systems


Pro Skills:

  • PMO
  • New Business Development
  • Executive Presentations
  • Account Management
  • Client Needs Assessment
  • Budgeting & Project Planning
  • Leadership
  • Team Building
  • Program Management
  • SDLC (Software Development Life Cycle)
  • Knowledge on Relational Database, Systems, like Oracle & MySQL
  • General Knowledge of programming languages such as HTML & PHP


Per Skills

  • Motivation
  • Organization
  • Hard Work
  • Team Work
  • Communication
  • Versatility
  • Comprehensiveness

Einsatzorte

Einsatzorte

Schweiz
nicht möglich

Projekte

Projekte

4 years 11 months
2019-01 - 2023-11

PMO and Service Management

PMO & ICT MANAGER
PMO & ICT MANAGER
Responsible for PMO and Service Management activities dedicated at FIFA, supporting the Governance Organization to control and monitor projects and services.
  • Accountable for the selection and Implementation of a PPM Cloud Solution (Clarizen)
  • Accountable for Change Maintenance on the ICT production environment.
  • Accountable for the support and maintenance on the ITSM solution used (ServiceNow
Helvetic Payroll
11 months
2018-02 - 2018-12

headcount analysis, resource planning

DELIVERY MANAGER
DELIVERY MANAGER
  • Responsible for operations and finance controls, headcount analysis, resource planning, interaction with other areas such as licenses sales, support and development, with direct report to Local General Manager.
  • Managed a team of local and offshore consultants.
  • Support to operations in other DACH countries.
Microsoft D365 F&O
ALFAPEOPLE AG
SWITZERLAND
2 years
2016-01 - 2017-12

Definition of software selection programs

SUCCESS PROGRAM MANAGER
SUCCESS PROGRAM MANAGER
Success Relations Manager and Program Manager for customers with specific IT needs, mainly keeping customer satisfaction at higher levels.
  • IT program/project management
  • Program management of software development processes on Agile methodologies
  • Migration from on-premise to Cloud solutions


Key Achievements:

  • 50% time reduction on software selection process, through methodology establishment
Totvs ERP Inhouse developments using SCRUM Methodology
NOVAS IDEIAS
BRAZIL
1 year 7 months
2014-06 - 2015-12

Sales operation planning and forecasting

SALES MANAGER
SALES MANAGER
Definition of sales area principles and metrics to a start-up company. Accountable for Brazilian Sales operation planning and forecasting.
Accountable to direct follow-up with strategic accounts; Established process models and metrics to the sales team.
Mentored of Sales Funnel process implementation.


Key Achievements:

  • 200% increase on Sales partners affiliations
  • 20% time reduction on the sales process
BRASILOZONIO
BRAZIL
7 years 2 months
2007-01 - 2014-02

operations managing

SERVICES DELIVERY MANAGER
SERVICES DELIVERY MANAGER

Accountable for Brazilian Consultancy operations managing a team of 35 direct professionals and more than 150 consultants from 3rd parties, leading a +US$ 27 million/year business, year-to-year growth of 60%.


Key Achievements:

  • 60% revenue growth along the last 3 years
  • 12% margin increase on the last year

Infor LN Infor LX BaanIV Epiphany Exe Infor WMS Openworld
INFOR GLOBAL
BRAZIL
4 years 1 month
2003-01 - 2007-01

selling projects to new customers and installed base

CONSULTING MANAGER
CONSULTING MANAGER

SSA GLOBAL
BRAZIL
8 years 1 month
1995-01 - 2003-01

ERP project management

PROJECT MANAGER
PROJECT MANAGER
  • Budget control, status meeting reports etc.
BAAN
BRAZIL
1 year 1 month
1994-01 - 1995-01

ISO 9000 and ERP implementation projects

JUNIOR CONSULTANT
JUNIOR CONSULTANT
PWC
BRAZIL

Aus- und Weiterbildung

Aus- und Weiterbildung

2 years 6 months
1998-01 - 2000-06

POST-GRADUATION IN BUSINESS ADMINISTRATION

FGV University, Sao Paulo, Brazil
FGV University, Sao Paulo, Brazil
6 years
1988-01 - 1993-12

MECHANICAL ENGINEERING

BACHELOR?S, USP University, Sao Paulo, Brazil
BACHELOR?S
USP University, Sao Paulo, Brazil

Kompetenzen

Kompetenzen

Top-Skills

Service-Management

Produkte / Standards / Erfahrungen / Methoden

Profile

I have +28 years of background on the IT Program/Project Business, with international experience along South and North America and

Europe.


Tech Skills:

  • ERP Systems
  • CRM Systems
  • Cloud Systems
  • API Systems
  • RFP / RFQ / RFI
  • PM Methodologies
  • SDLC
  • ITSM Systems


Pro Skills:

  • PMO
  • New Business Development
  • Executive Presentations
  • Account Management
  • Client Needs Assessment
  • Budgeting & Project Planning
  • Leadership
  • Team Building
  • Program Management
  • SDLC (Software Development Life Cycle)
  • Knowledge on Relational Database, Systems, like Oracle & MySQL
  • General Knowledge of programming languages such as HTML & PHP


Per Skills

  • Motivation
  • Organization
  • Hard Work
  • Team Work
  • Communication
  • Versatility
  • Comprehensiveness

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