Service desk, release, customer requirements, visa, mastercard,

Payment orchestration, PSP, automotive, in car payment, payment services.

Tier 1 auto manufacturers. 

• Increase feature delivery by 50% by defining a clear strategy, roadmap, KPIs, and breaking the big picture while creating strong ownership of the team.
• Build a clear process to cover the customer integration in 2 days (from 1 month) which enabled BM x4 faster customer acquisition and better revenue stream.
• Reduce launching new service version down time to 0.
• Manage and empower 2 cross-functional teams of designer (UI\UX), QA, and Developers (12 people) doing Authorisation\Autentication and custom structures using microservices architecture and graph database or relational database.
• Discover customers and internal stakeholders pain points, and translate it to business opportunities.
• Support, Mentor, and hire Product managers \ owners in buildingminds.

• Reduce Customer Acquisition Costs by improving the targeting tools for anonymous users in early marketing funnel stages to help to create more efficient campaigns.
  

• Enable marketing automation to millions of users by Integrating a cross-brand CRM tool that supports different channels (Web, Mobile, in-app) to enable targeted campaigns.

• Implementing A\B test tools to collect customer feedback and optimization in the early stage (hypothesis, discovery, research)
  

• Define a vision and develop a cross-brand billing system to support different pricing models and help brands expand (Model breakdown, stakeholders communication, rollout plan to support multi-brand setup). 

• Translate complex needs to development and delivery.

• Add a Service desk as a communication channel between the development to the users. As a result, improve user satisfaction and better release cycles.

• Improve quality by creating a comprehensive release test plan which reduces overall errors.

• Manage in-house and offshore web development team (Scrum, Jira, Confluence, Git) to help with various infrastructure and stability changes to increase scalability.

• enable the company to automatically process orders by implementing a Salesforce connectivity module

• Launched 15+ products with different companies as a freelancer, to increase revenue, improve user experience, and open new markets.
• Develop web-based or real-time solutions for customers by request (User experience, REST API with Angularjs, MongoDB, MySQL, Express JS, AngularJS, Node JS + Bootstrap)
• Develop Replication system for SAP to data-warehouse (Teradata) based C++
• Develop real-time systems for customers (C++ with Berkeley DB for sensors system, C# with MariaDB for Museum show display - images recognition )