Project Manager & Architect | Novartis Vaccines - Germany/US (Life Sciences)

Project Description

• Siebel CRM Sales & Call Centre implementation, Rollout & Support (01/2009 ? till date)
• Siebel CRM Migration (06/2008 ? 01/2009)

Responsibilities / Deliverables

• Siebel CRM Technical Project Manager & Architect
• Introduction of a Life Sciences Quote & Order Management Process Incl. Dynamic Quotes & Conditions, Pricing, and flexible Approval workflows
• Conception & Implementation of diverse Siebel - SAP ERP interfaces e.g. a bi-directional SAP SD (Order Management) interface and diverse other uni-directional SAP ERP interfaces (For Revenue Accounting, Customer master and Material Management) based on EAI, SOAP, Web Services and SAP PI
• Planning & Implementation of a Medical Call Center with multi-channel communication boxes based on Siebel email Response and CTI
• Providing a Support Concept & driving a quality review for a global Siebel Field Services Application
• Managing Second and Third Level Support, Bug Fixing, System Setup, Sizing, Monitoring and Server Administration.
• Quality assurance & Performance tuning
• Siebel data archiving using Oracle PL/SQL and Scripting

Project Manager & Architect| Boehringer Ingelheim ? Germany/International (Life Sciences)

Project Description

• Technical Project Manager for a Siebel global archiving project (01/2014 ? 03/14)
• Technical Architect for a migration project from Siebel to a SalesForce.com/Veeva cloud system (12/12 ? 01/14)
• Driving International Rollouts of a Siebel CRM sales & marketing templates based on Siebel Life sciences & diverse Add-on tools (06/2004 ? 12/13)

Responsibilities / Deliverables

• Siebel Technical & Performance Expert, Technical Project Lead responsible for different country rollouts (Germany, Canada, Nordics, Turkey, Saudi Arabia & UAE)
• Architect for implementation of Campaigns, Marketing Programs, Targeting & Segmentation Sales Action Planning Tool, Closed Loop Marketing Internet Portal Assessments and Surveys
• Subject matter expert responsible for special solutions such as SAP ERP interfaces (based on EAI, SOAP, Web Services, and SAP PI) , Siebel Google Map integration, Signature Capture and introducing custom Expense Management Tool
• Project Manager/Architect for a Siebel CRM Technical Upgrade Project responsible for developing project planning including detail Scope, Resources, Forecast, Scheduling and Timelines
• Participated in Steering Committee Meetings to provide project briefings and get key stake holders buy-in on important issues
• Data Migration Architect
• Coaching and Training of Client employees

Siebel Architect | Deutsche Telekom ? Germany/India (Communication)

Project Description

• Siebel CRM Sales & Call Center green field implementation (03/2006 ? 12/2008)

Responsibilities / Deliverables

• Architecture, Sizing, Performance Tuning, QA and Bug fixing
• Siebel Order Management
• Driving the Implementation of the call center employee Assignment Tool for Service Requests based on Siebel Workflows & Scripting
• Design of diverse EAI Interfaces to SAP ERP system as well as to diverse internal Telecom systems

Siebel Consultant | ABB Alstom ? Germany (Energy & Electrical Equipment)

Project Description

• Siebel CRM Sales implementation (08/2005 ? 09/2005)

Responsibilities / Deliverables

• Lead & Opportunity Management, Siebel Workflows

Team Lead & Siebel Architect | Chiron Behring ? Germany (Life Sciences)

Project Description

• Design and Implementation of a CRM System based on Siebel 7.5 Life sciences (10/2003 - 01/2005)

Responsibilities / Deliverables

• Siebel Customizing, Workflows (Configuration Team Lead)
• Conception and Implementation of diverse Siebel-Interfaces E.g. Interfaces to MS Office, Lotus Notes and Outlook using Siebel eScript, Siebel Browser Script, and Microsoft ActiveX technology

Project Manager & Architect| Moeller AG ? Germany (Energy)

Project Description

• Technical Migration of a Siebel CRM Sales System (07/2003 - 10/2003)

Responsibilities / Deliverables

• Technical Project Manager /Architect for the Migration Project
• Driving System rollout & user trainings

Team Lead & Architect| Hoffmann La Roche ? Switzerland (Life Sciences)

Project Description

• Implementation of a CRM System based on Siebel 7.5 ePharma platform (10/2002 - 06/2003)

Responsibilities / Deliverables

• Customizing team lead responsible for data modelling acting as an interface between Business & development team
• Implementation of a Siebel/Tenovis Call center CTI-Solution using Siebel 7.5 CT Connect
• System Support & Monitoring

Siebel Consultant| Lufthansa Cargo ? Germany (Services)

Project Description

• Siebel CRM Sales implementation (07/2002 - 10/2002)

Responsibilities / Deliverables

• Siebel Customizing/Scripting/Workflows/EAI
• Conception and Implementation of Siebel-Oracle ERP-Interface based on Siebel EAI and Oracle XML Parser

Siebel Consultant| Deutsche Bahn ? Germany (Public sector)

Project Description

• Implementation of a loyalty system with Siebel CRM loyalty & Call Centre (01/2002 - 07/2002)

Responsibilities / Deliverables

• Siebel Customizing/Scripting/Workflows/EAI
• Conception and Implementation of several Java Siebel-Interfaces based on Siebel EAI, XML, HTTP, Servlets, VBCs, and Siebel Scripting
• Conception and Implementation of special Siebel-Interfaces E.g. Interfaces to MS Office, Lotus Notes, and Outlook
• Specification, Design and implementation of a campaign management process

Siebel Consultant| Lufthansa Cargo ? Germany (Services)

Project Description

• Siebel CRM Sales implementation (10/2001 - 01/2002)

Responsibilities / Deliverables

• Siebel Customizing/Scripting
• EAI Interfaces

Siebel Consultant| BASF AG ? Netherland (Chemicals)

Project Description

• Implementation of an international Sales Support System using Siebel Sales 2000 (10/2000 - 10/2001)

Responsibilities / Deliverables

• Siebel Customizing/Scripting
• Conception and Implementation of special Customer Contact Management Reports (HTML-, Word-, und Excel-Reports)