Support the BDSS & ChemOps CH PEP RF (Pharma ERP  Radio Frequency infrastructure. 1st and 2nd Level Support ? Handhelds also 3rd level including Backoffice and Windows embedded image creations.

Manage TOPAZ Operational Technology Inventory and Local CMDB for PEP RF devices.

Availability and capacity management of Asset Warehouse.

Singel Point of Contact for BDSS and ChemOps Switzerland in regards to Handhelds and Labelprinters (Incidents, Problems, Requests and Changes).

Singel Point of Contact for (TIS, BT, GISC Labeling, Mobit, etc), interact with these partners.

Intervention before agreed service levels are breached.

Providing status information about major and critical incidents to Service Integration Expert.

Release management; implement new Devices (Handhelds, Label Printers, WLAN spots) including full GxP documentation.

Security Management according to IT 360 vulnerability scans, remediate open vulnerabilities, patch systems and firmwares.

Conducting Lessons Learned sessions and initiating process or infrastructure improvements if needed, continuous monitoring of incidents and escalation to the Site IT Head if required.

Advising & Guidance the BIT Support Team in all PEP RF related Topics.

Additional responsibilities:

 Backup for Site Infrastructure Manager NTO Basel Cluster IT 

·         Planning Network Outages, informing business stakeholder and align with them.

·         Organize Wireless Site Surveys to cover Process Units with best possible Wireless coverage.

·         Closely work with British Telecom and WIPRO to test devices after downtimes and upgrades.

·         Align with Site Automation for firewall configurations, submit tickets and work with BT to close such Firewall changes.