Digital Business Transformation Strategy; Lead consulting & user centred analysis with x-functional international agile teams in many sectors for 15+y
Aktualisiert am 20.06.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 17.06.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Product Management
Business Analysis
Digital Transformation
Digitalisierung
Product Management
CPG
Konsumgüter
Logistik
Automotive
Government
öffentlicher Bereich
Healthcare
Gesundheitswesen
Hospitality
Hotel- und Gaststättengewerbe
Geschäftsprozessoptimierung
Change Management
Machine Learning
Künstliche Intelligenz
Requirements Analysis
Design Thinking / BDD
Geschäftsprozessanalyse
Requirements Management
English
Muttersprache
German
Verhandlungssicher
Dutch
Muttersprache

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

1 year 3 months
2023-07 - now

Governance Framework for Digital Ecosystems

Digital Strategy Consultant Service Design Strategy development Process optimisation ...
Digital Strategy Consultant
Strategic business transformation consulting and analysis in close cooperation with key stakeholders, cross-functional teams and users through in-depth data assessments and user-centered analysis. Compiled and presented reports on analysis, progress, completeness, and accuracy to stakeholders.
  • New Governance Framework for Digital Ecosystems: Conceptualized, designed, and developed the 'Ecosystem Optimization Framework,' a strategic method empowering markets to make data-driven, value-based decisions about their future digital ecosystems and guide the global digital team to implement them. The successful realization of optimized digital ecosystems enhances market-competitiveness, -responsiveness, and -performance.
Semrush Google Analytics MS Office SimilarWeb Draw.io
Service Design Strategy development Process optimisation BPMN KPI framework
A global leader in alcoholic beverages with over 200 brands in the spirits and beer segments across 180+ countries.
London - remote
1 year 3 months
2022-08 - 2023-10

Design and Development of New Online Services

Digital Service Definition Specialist Service Design Behavior Driven Development BPMN ...
Digital Service Definition Specialist
Conceptualised, defined, and developed new services across various brands and geographies;  Introduced new e-commerce, personalisation, and data collection concepts aimed at maximising CRM efficiency and capitalising on the growing consumer trend of online alcohol purchases.
Azure DevOps Figma Miro MS Office Draw.io
Service Design Behavior Driven Development BPMN Business Analysis Gherkin Requirements Engineering
A global leader in alcoholic beverages with over 200 brands in the spirits and beer segments across 180+ countries.
London - mostly remote
6 months
2022-08 - 2023-01

Digital e-commerce / sales channel optimization

Senior Business Analyst BPMN Business Service Management Business Analysis ...
Senior Business Analyst
Led the analysis, design and presentation of improvements to the customer experience throughout the online product- and service-purchasing processes for any and all battery products (from watch and key-fob to motorhome and powerboat) provided by this US national retail chain with more than 600 franchise outlets. 
MS Office Figma Camunda Atlassian JIRA Axure
BPMN Business Service Management Business Analysis Gherkin UX-Design Usability-Design Behavior Driven Development Stakeholdermanagement E-Commerce Retail
Retail; batteries specialist - retail chain w. 600+ franchise outlets (US)
Hartland WI (US) - Remote
8 months
2021-07 - 2022-02

New business line development - supply chain resilience and risk management

Business Service Specification Analyst Gherkin Requirements Engineering Supply Chain Management ...
Business Service Specification Analyst

New business line development: 

Opening a new line of business for an international bank, accountable for functional business service specifications of a data intelligence based, innovative supply chain resilience and risk management application, in close agile collaboration with SME-, data-, legal-, experience design-, development-teams and future users through in-depth analysis and user behaviour testing.

Atlassian Confluence Atlassian JIRA MS Office InVision Freehand Zeplin
Gherkin Requirements Engineering Supply Chain Management Service Design Scrum Agile Datawarehouse Data Lake KPI Behavior Driven Development
International Bank
London - remote
4 months
2021-10 - 2022-01

AI-powered brand management application

AI / ML based Application Analyst Requirements Management Artificial Intelligence Machine Learning ...
AI / ML based Application Analyst

AI-powered brand management: 

  • Led the analysis to improve an AI and ML-powered brand management tool for a renowned international bank, resulting in increased efficiency and effectiveness of brand management across assets and geographies. 
  • Collaborated with cross-functional teams to identify opportunities to optimise the tool's performance and usability, resulting in increased consistency in the bank's brand presence and market presence. 

Miro MS Office Monday Atlassian JIRA Agile Atlassian Confluence Slack
Requirements Management Artificial Intelligence Machine Learning BPMN
International Bank
London - remote
14 years 3 months
2006-10 - 2020-12

Developed and executed projects through in-depth data analysis

Associate Director Strategy & Consulting
Associate Director Strategy & Consulting
Oversaw daily program and project operations. Developed and executed projects through in-depth data analysis. Managed project resources and monitored project progress. Compiled and presented reports on analysis to internal and external
stakeholders. Supported plans ensuring adherence to company standards. Contributed to experience design review for global campaigns and primary digital marketing platform serving 240+ websites for 150+ countries in 50+ languages for large German based globally operating logistics provider with annual revenue of over ?60B.
  • Abu Dhabi Digital Authority: Functioned as digital business transformation and product owner delivering strategic business consulting for public services.
    • Ran access and experience integration to primary service for Abu Dhabi Sports Council through government digital platform Tamm covering 97+% of ADSC?s customer transactions.
  • Agile Transformation: Operated as strategic business consulting and analysis lead for large chemicals and health sciences company in Europe with operations in over 50 countries. Conducted Agile transformation analysis and managed transition from project to product organization, applying agile principles and processes in close customer collaboration.
    • Established and implemented Agile process design focusing on corporate reporting and demand management.
  • Digital Strategy: Mapped out strategic potential and features of proof of concept and productionization roadmap for digital engagement approach for a world leading wealth management firm.
    • Led analysis digital engagement proof of concept for high-net-worth individuals for UK company operating in more than 50 countries with over $2T assets under management.
  • Digital Marketing Platform: Redesign and brand architecture review for global private healthcare provider in UK as lead business analyst and subject matter expert.
    • Completed all DMP requirements for UK facilities of US based multi-brand private hospital corporation?s 100+ websites.
    • Advised on brand architecture review and subsequent recommendations for approximately 50 brands of world?s largest private hospital group.
Publicis Sapient, Europe & Middle East

Aus- und Weiterbildung

Aus- und Weiterbildung

2 years
2004-08 - 2006-07

Business Administration

Master of Business Administration, University of Liverpool, Liverpool, UK
Master of Business Administration
University of Liverpool, Liverpool, UK
1 year 4 months
1994-08 - 1995-11

Information & Knowledge Technology

Master of Science in Information & Knowledge Technology, Middlesex University, London, UK
Master of Science in Information & Knowledge Technology
Middlesex University, London, UK
5 years
1989-07 - 1994-06

Computer Science

Bachelor of Science in Computer Science, Fontys University of Applied Sciences, Eindhoven, The Netherlands
Bachelor of Science in Computer Science
Fontys University of Applied Sciences, Eindhoven, The Netherlands

Position

Position

Digital Business Transformation Strategist

Strategic business transformation consultant and analyst, developing opportunities in close cooperation with key stakeholders, cross-functional teams and users through in-depth data assessments and user-centered behaviour driven analysis.


Kompetenzen

Kompetenzen

Top-Skills

Product Management Business Analysis Digital Transformation Digitalisierung Product Management CPG Konsumgüter Logistik Automotive Government öffentlicher Bereich Healthcare Gesundheitswesen Hospitality Hotel- und Gaststättengewerbe Geschäftsprozessoptimierung Change Management Machine Learning Künstliche Intelligenz Requirements Analysis Design Thinking / BDD Geschäftsprozessanalyse Requirements Management

Schwerpunkte

Digital Transformation
Business Operations
Business Analysis
Data-driven Strategies
Design Thinking
Product Owner
Product Management
Change Management
Behaviour Driven Design
Cross-functional Collaboration
Requirements Analysis
Stakeholder Management
Team Leadership
PMO
Process optimisation

Produkte / Standards / Erfahrungen / Methoden

Service Design
Behaviour Driven Development
Agile
Scrum
Confluence / Jira (Atlassian)
BPMN
Camunda
Business process analysis & development
Google Analytics
Draw.io
MS Office
InVision
Gherkin
Azure DevOps

Profile

Influential and tenacious business leader with solid 15+ years? tenure driving digital transformation and data strategies; designs and delivers global strategic initiatives. Versatile, results-driven, and internationally experienced professional with extensive experience developing and directing strategic initiatives in ever-changing, dynamic environments through collaboration and data-driven approaches. Analytical and hands-on project leader with sharp business insight within various industries and sectors in Europe and Middle East. Proficient in digital transformation, business consulting, product management, project management, change management, data governance & management, and process improvement. Multilingual and effective communicator with capability to efficiently collaborate cross-level as well as cross-functionally and create mutually beneficial and trusting relationships.


Accomplishments

  • Defined future business capabilities in alignment with strategic, asset light, organization in new business model capitalizing on customer centric service driven approach for one of the world?s largest multinational hospitality groups operating in over 100 countries under 20+ brands with ?1.9B in annual revenue.
  • Spearheaded optimization and digitization of primary services for Abu Dhabi Department of Education and Knowledge onto government digital platform Tamm, covering 95+% of ADEK?s customer transactions.
  • Led all DMP requirements and processes of multi-million Euro Agile implementation and global launch of ecommerce and marketing capabilities as Lead Business Analyst for German multinational conglomerate, ultimately generating ?1B+ in revenue.


Additional Experience

Role: Consulting Lead

Customer: Publicis Sapient, UK Business

 

Tasks:

Headed all business consultancy provisioning across all accounts within Sapient?s Health and Government business. Managed pension services future business context to enable appropriate procurement lots, evaluations against and reconciliation of scope as well as determination of viable operating models.

  • Steered evaluation of re-procurement options for NHS Business Services Authority pensions; largest pension scheme in Europe providing pension services to 10,000 employing authorities for 2.3M members with total pension liabilities in excess of £284B.

 

Role: Account Manager/Strategy Consultant/Program Manager

Customer: Publicis Sapient, UK

 

Tasks:

Managed all Publicis Sapient projects and engagements with Department of Health within Health and Government account. Streamlined processes for effective and secure communication of social security information between EEA Page 3 | 3 member states as required by EU regulations and social security coordination. Consulted on business and process changes to optimize value of overall benefit and compensation package for employees of National Health Service.

  • Served as chair of interoperability working group across four UK countries responsible for delivery of aligned recommendations for (politically acceptable) interoperability standards emphasizing necessity and feasibility regarding time, financial- and legal- constraints, technical- and security- requirements.
  • Designed and defined essential processes required to support medical revalidation of 200K doctors in UK.


Branchen

Branchen

Extensive experience in a variety of industries including:

  • Retail / CPG / FMCG,
  • Government,
  • Healthcare,
  • Hospitality,
  • Logistics,
  • Financial Services

Secondary / older experience sector exposures include:

  • Manufacturing,
  • Automotive,
  • Education,
  • Life-science / Chemical
  • Telecoms

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

1 year 3 months
2023-07 - now

Governance Framework for Digital Ecosystems

Digital Strategy Consultant Service Design Strategy development Process optimisation ...
Digital Strategy Consultant
Strategic business transformation consulting and analysis in close cooperation with key stakeholders, cross-functional teams and users through in-depth data assessments and user-centered analysis. Compiled and presented reports on analysis, progress, completeness, and accuracy to stakeholders.
  • New Governance Framework for Digital Ecosystems: Conceptualized, designed, and developed the 'Ecosystem Optimization Framework,' a strategic method empowering markets to make data-driven, value-based decisions about their future digital ecosystems and guide the global digital team to implement them. The successful realization of optimized digital ecosystems enhances market-competitiveness, -responsiveness, and -performance.
Semrush Google Analytics MS Office SimilarWeb Draw.io
Service Design Strategy development Process optimisation BPMN KPI framework
A global leader in alcoholic beverages with over 200 brands in the spirits and beer segments across 180+ countries.
London - remote
1 year 3 months
2022-08 - 2023-10

Design and Development of New Online Services

Digital Service Definition Specialist Service Design Behavior Driven Development BPMN ...
Digital Service Definition Specialist
Conceptualised, defined, and developed new services across various brands and geographies;  Introduced new e-commerce, personalisation, and data collection concepts aimed at maximising CRM efficiency and capitalising on the growing consumer trend of online alcohol purchases.
Azure DevOps Figma Miro MS Office Draw.io
Service Design Behavior Driven Development BPMN Business Analysis Gherkin Requirements Engineering
A global leader in alcoholic beverages with over 200 brands in the spirits and beer segments across 180+ countries.
London - mostly remote
6 months
2022-08 - 2023-01

Digital e-commerce / sales channel optimization

Senior Business Analyst BPMN Business Service Management Business Analysis ...
Senior Business Analyst
Led the analysis, design and presentation of improvements to the customer experience throughout the online product- and service-purchasing processes for any and all battery products (from watch and key-fob to motorhome and powerboat) provided by this US national retail chain with more than 600 franchise outlets. 
MS Office Figma Camunda Atlassian JIRA Axure
BPMN Business Service Management Business Analysis Gherkin UX-Design Usability-Design Behavior Driven Development Stakeholdermanagement E-Commerce Retail
Retail; batteries specialist - retail chain w. 600+ franchise outlets (US)
Hartland WI (US) - Remote
8 months
2021-07 - 2022-02

New business line development - supply chain resilience and risk management

Business Service Specification Analyst Gherkin Requirements Engineering Supply Chain Management ...
Business Service Specification Analyst

New business line development: 

Opening a new line of business for an international bank, accountable for functional business service specifications of a data intelligence based, innovative supply chain resilience and risk management application, in close agile collaboration with SME-, data-, legal-, experience design-, development-teams and future users through in-depth analysis and user behaviour testing.

Atlassian Confluence Atlassian JIRA MS Office InVision Freehand Zeplin
Gherkin Requirements Engineering Supply Chain Management Service Design Scrum Agile Datawarehouse Data Lake KPI Behavior Driven Development
International Bank
London - remote
4 months
2021-10 - 2022-01

AI-powered brand management application

AI / ML based Application Analyst Requirements Management Artificial Intelligence Machine Learning ...
AI / ML based Application Analyst

AI-powered brand management: 

  • Led the analysis to improve an AI and ML-powered brand management tool for a renowned international bank, resulting in increased efficiency and effectiveness of brand management across assets and geographies. 
  • Collaborated with cross-functional teams to identify opportunities to optimise the tool's performance and usability, resulting in increased consistency in the bank's brand presence and market presence. 

Miro MS Office Monday Atlassian JIRA Agile Atlassian Confluence Slack
Requirements Management Artificial Intelligence Machine Learning BPMN
International Bank
London - remote
14 years 3 months
2006-10 - 2020-12

Developed and executed projects through in-depth data analysis

Associate Director Strategy & Consulting
Associate Director Strategy & Consulting
Oversaw daily program and project operations. Developed and executed projects through in-depth data analysis. Managed project resources and monitored project progress. Compiled and presented reports on analysis to internal and external
stakeholders. Supported plans ensuring adherence to company standards. Contributed to experience design review for global campaigns and primary digital marketing platform serving 240+ websites for 150+ countries in 50+ languages for large German based globally operating logistics provider with annual revenue of over ?60B.
  • Abu Dhabi Digital Authority: Functioned as digital business transformation and product owner delivering strategic business consulting for public services.
    • Ran access and experience integration to primary service for Abu Dhabi Sports Council through government digital platform Tamm covering 97+% of ADSC?s customer transactions.
  • Agile Transformation: Operated as strategic business consulting and analysis lead for large chemicals and health sciences company in Europe with operations in over 50 countries. Conducted Agile transformation analysis and managed transition from project to product organization, applying agile principles and processes in close customer collaboration.
    • Established and implemented Agile process design focusing on corporate reporting and demand management.
  • Digital Strategy: Mapped out strategic potential and features of proof of concept and productionization roadmap for digital engagement approach for a world leading wealth management firm.
    • Led analysis digital engagement proof of concept for high-net-worth individuals for UK company operating in more than 50 countries with over $2T assets under management.
  • Digital Marketing Platform: Redesign and brand architecture review for global private healthcare provider in UK as lead business analyst and subject matter expert.
    • Completed all DMP requirements for UK facilities of US based multi-brand private hospital corporation?s 100+ websites.
    • Advised on brand architecture review and subsequent recommendations for approximately 50 brands of world?s largest private hospital group.
Publicis Sapient, Europe & Middle East

Aus- und Weiterbildung

Aus- und Weiterbildung

2 years
2004-08 - 2006-07

Business Administration

Master of Business Administration, University of Liverpool, Liverpool, UK
Master of Business Administration
University of Liverpool, Liverpool, UK
1 year 4 months
1994-08 - 1995-11

Information & Knowledge Technology

Master of Science in Information & Knowledge Technology, Middlesex University, London, UK
Master of Science in Information & Knowledge Technology
Middlesex University, London, UK
5 years
1989-07 - 1994-06

Computer Science

Bachelor of Science in Computer Science, Fontys University of Applied Sciences, Eindhoven, The Netherlands
Bachelor of Science in Computer Science
Fontys University of Applied Sciences, Eindhoven, The Netherlands

Position

Position

Digital Business Transformation Strategist

Strategic business transformation consultant and analyst, developing opportunities in close cooperation with key stakeholders, cross-functional teams and users through in-depth data assessments and user-centered behaviour driven analysis.


Kompetenzen

Kompetenzen

Top-Skills

Product Management Business Analysis Digital Transformation Digitalisierung Product Management CPG Konsumgüter Logistik Automotive Government öffentlicher Bereich Healthcare Gesundheitswesen Hospitality Hotel- und Gaststättengewerbe Geschäftsprozessoptimierung Change Management Machine Learning Künstliche Intelligenz Requirements Analysis Design Thinking / BDD Geschäftsprozessanalyse Requirements Management

Schwerpunkte

Digital Transformation
Business Operations
Business Analysis
Data-driven Strategies
Design Thinking
Product Owner
Product Management
Change Management
Behaviour Driven Design
Cross-functional Collaboration
Requirements Analysis
Stakeholder Management
Team Leadership
PMO
Process optimisation

Produkte / Standards / Erfahrungen / Methoden

Service Design
Behaviour Driven Development
Agile
Scrum
Confluence / Jira (Atlassian)
BPMN
Camunda
Business process analysis & development
Google Analytics
Draw.io
MS Office
InVision
Gherkin
Azure DevOps

Profile

Influential and tenacious business leader with solid 15+ years? tenure driving digital transformation and data strategies; designs and delivers global strategic initiatives. Versatile, results-driven, and internationally experienced professional with extensive experience developing and directing strategic initiatives in ever-changing, dynamic environments through collaboration and data-driven approaches. Analytical and hands-on project leader with sharp business insight within various industries and sectors in Europe and Middle East. Proficient in digital transformation, business consulting, product management, project management, change management, data governance & management, and process improvement. Multilingual and effective communicator with capability to efficiently collaborate cross-level as well as cross-functionally and create mutually beneficial and trusting relationships.


Accomplishments

  • Defined future business capabilities in alignment with strategic, asset light, organization in new business model capitalizing on customer centric service driven approach for one of the world?s largest multinational hospitality groups operating in over 100 countries under 20+ brands with ?1.9B in annual revenue.
  • Spearheaded optimization and digitization of primary services for Abu Dhabi Department of Education and Knowledge onto government digital platform Tamm, covering 95+% of ADEK?s customer transactions.
  • Led all DMP requirements and processes of multi-million Euro Agile implementation and global launch of ecommerce and marketing capabilities as Lead Business Analyst for German multinational conglomerate, ultimately generating ?1B+ in revenue.


Additional Experience

Role: Consulting Lead

Customer: Publicis Sapient, UK Business

 

Tasks:

Headed all business consultancy provisioning across all accounts within Sapient?s Health and Government business. Managed pension services future business context to enable appropriate procurement lots, evaluations against and reconciliation of scope as well as determination of viable operating models.

  • Steered evaluation of re-procurement options for NHS Business Services Authority pensions; largest pension scheme in Europe providing pension services to 10,000 employing authorities for 2.3M members with total pension liabilities in excess of £284B.

 

Role: Account Manager/Strategy Consultant/Program Manager

Customer: Publicis Sapient, UK

 

Tasks:

Managed all Publicis Sapient projects and engagements with Department of Health within Health and Government account. Streamlined processes for effective and secure communication of social security information between EEA Page 3 | 3 member states as required by EU regulations and social security coordination. Consulted on business and process changes to optimize value of overall benefit and compensation package for employees of National Health Service.

  • Served as chair of interoperability working group across four UK countries responsible for delivery of aligned recommendations for (politically acceptable) interoperability standards emphasizing necessity and feasibility regarding time, financial- and legal- constraints, technical- and security- requirements.
  • Designed and defined essential processes required to support medical revalidation of 200K doctors in UK.


Branchen

Branchen

Extensive experience in a variety of industries including:

  • Retail / CPG / FMCG,
  • Government,
  • Healthcare,
  • Hospitality,
  • Logistics,
  • Financial Services

Secondary / older experience sector exposures include:

  • Manufacturing,
  • Automotive,
  • Education,
  • Life-science / Chemical
  • Telecoms

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