Directing a Team or Project in the ICT / Telecoms space and supporting StartUps
Aktualisiert am 11.10.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 11.10.2024
Verfügbar zu: 80%
davon vor Ort: 20%
Lean Management
Changemanagement
Delivery Management
Projektmanagementoffice
Spracherkennung
Telekommunikation
German
Muttersprache
English
Verhandlungssicher
Portuguese
Fluent
Spanish
Grundkenntnisse
French
Grundkenntnisse

Einsatzorte

Einsatzorte

affoltern am albis (+50km) Zug (+10km) Zürich (+20km)
Schweiz
möglich

Projekte

Projekte

2023 ? 2024: Employee coaching and mentoring

Role: Head of Professional Services (15 FTE)
Customer: Ascom Solutions AG, Mägenwil

Tasks:

  • Team leadership D-CH, KPI and P&L responsibility (projects >10 million, delivery partners)
  • Employee coaching and mentoring, top result in employee satisfaction > 80%.
  • People mind set transformation from local storage to MS SharePoint Onln, Cloud & Teams


2021 ? 2022: Introduction of consulting and service offers, increase in turnover of 50

Role: Head of Professional Services (12 FTE)
Customer: Luware AG, Zurich

Tasks:

  • Team leadership EU, KPI and P&L responsibility (projects, support & service partners)
  • Employee coaching and mentoring, top result in employee satisfaction > 70%.
  • Introduction of consulting and service offers, increase in turnover of 50
  • PMO introduction time saving of 20 %, L2 / L3 support 1st response SLA > 95 %.


2016 ? 2021: Team & project management, personnel and KPI responsibility

Role: Professional Services Director
Customer: Spitch AG, Zurich

Tasks:

  • Establishment of the project and support processes including service partner enablement
  • Team & project management, personnel and KPI responsibility
  • Customer support from presales to operation


2005 ? 2016: EMEA / Global Client and Internal Project Management

Role: Professional Services Project Manager & Pricing Expert EMEA
Customer: Avaya, Zurich

Tasks:

  • Team leader DACH / MEA PMO
  • EMEA / Global Client and Internal Project Management
  • Global Statement of Work (MSOW & SOW) and Bid Support


2000 ? 2005: Large, global key account project management

Role: Telco Trading & CC Project Manager
Customer: Robert Bosch Telecom & Tenovis, Zurich

Tasks:

  • Project collaboration and 2nd / 3rd level support


1997 ? 2000: Technical product launch for the first hybrid dealer telephony system

Role: Telco Trading & UC engineer and partner lead
Customer: Robert Bosch Telecom, London

Tasks:

  • Project management, special system configuration and support
  • Technical partner and end customer training, as well as key account management


1996 ? 1997: Bank data centres data networking project in NRW

Role: Telco ISDN Technician, Trading system support
Customer: Amon Computer, Cologne

Tasks:

  • Broker telephony system 5*12 support as on-site technician in the broker's office

Aus- und Weiterbildung

Aus- und Weiterbildung

2007 ? 2007
VZPM certified project management associate IPMA-D, IFA

2006 ? 2007
GPMO LEAN process management, AVAYA internal training program

1995 ? 1996
Telecom Radio relay Node switching at German Federal Armed Forces, in Coblenz

1995 ? 1995
Telecom Technician Large-scale systems at Telenorma GmbH, in Cologne

1991 ? 1995
Telecommunications engineer specialising in telecommunications technology at Telenorma GmbH, in Cologne

1981 ? 1991
Realschulabschluss, in Karlsruhe (BW) und Frechen (NRW)

Kompetenzen

Kompetenzen

Top-Skills

Lean Management Changemanagement Delivery Management Projektmanagementoffice Spracherkennung Telekommunikation

Produkte / Standards / Erfahrungen / Methoden

Profile
  • 5 years AI start-up and 21 years enterprise experience from technician to team leader in the ICT industry?s project and support environment.
  • Increased efficiency of project and support organisation by 20% with a 50% increase in revenue.
  • Increase first response SLA to 95%, ticket reduction by 30%, significant increase in customer satisfaction to 85% through organisational & people transformation and development.

Experience
Project-, support- and team leadership
  • Servant leadership, team building, staff coaching and development
  • Team transformation from on-prem engineering to SaaS focus
  • Management and participation in strategic projects and tool launches
  • Project organisation improvement and PMO introduction

Consulting and Presales
  • Increasing efficiency, transforming processes and collaboration through agility
  • LEAN KAIZEN operational process analysis and consulting
  • CAPEX and OPEX solution proposal creation and negotiation
  • Creative approaches involving customers and suppliers to find solutions
  • Good "helicopter" understanding of ICT issues and AI speech solutions

Communication
  • Work experience based mentoring skills, staff & operational development.
  • Transparent, results-oriented, structured
  • Interdisciplinary collaboration with clients, development, marketing, finance and sales
  • Coordination of partners, in the project and in subsequent operations
  • Escalation and problem management

Skills
  • Good understanding of AI methodology, in the area of speech biometrics technology
  • User or superuser Dos - Win10, Office, TEAMS| PPC - Mac OS & Apps | Google Suite
  • User or superuser Asana, Freshdesk, SFDC, other business applications

Einsatzorte

Einsatzorte

affoltern am albis (+50km) Zug (+10km) Zürich (+20km)
Schweiz
möglich

Projekte

Projekte

2023 ? 2024: Employee coaching and mentoring

Role: Head of Professional Services (15 FTE)
Customer: Ascom Solutions AG, Mägenwil

Tasks:

  • Team leadership D-CH, KPI and P&L responsibility (projects >10 million, delivery partners)
  • Employee coaching and mentoring, top result in employee satisfaction > 80%.
  • People mind set transformation from local storage to MS SharePoint Onln, Cloud & Teams


2021 ? 2022: Introduction of consulting and service offers, increase in turnover of 50

Role: Head of Professional Services (12 FTE)
Customer: Luware AG, Zurich

Tasks:

  • Team leadership EU, KPI and P&L responsibility (projects, support & service partners)
  • Employee coaching and mentoring, top result in employee satisfaction > 70%.
  • Introduction of consulting and service offers, increase in turnover of 50
  • PMO introduction time saving of 20 %, L2 / L3 support 1st response SLA > 95 %.


2016 ? 2021: Team & project management, personnel and KPI responsibility

Role: Professional Services Director
Customer: Spitch AG, Zurich

Tasks:

  • Establishment of the project and support processes including service partner enablement
  • Team & project management, personnel and KPI responsibility
  • Customer support from presales to operation


2005 ? 2016: EMEA / Global Client and Internal Project Management

Role: Professional Services Project Manager & Pricing Expert EMEA
Customer: Avaya, Zurich

Tasks:

  • Team leader DACH / MEA PMO
  • EMEA / Global Client and Internal Project Management
  • Global Statement of Work (MSOW & SOW) and Bid Support


2000 ? 2005: Large, global key account project management

Role: Telco Trading & CC Project Manager
Customer: Robert Bosch Telecom & Tenovis, Zurich

Tasks:

  • Project collaboration and 2nd / 3rd level support


1997 ? 2000: Technical product launch for the first hybrid dealer telephony system

Role: Telco Trading & UC engineer and partner lead
Customer: Robert Bosch Telecom, London

Tasks:

  • Project management, special system configuration and support
  • Technical partner and end customer training, as well as key account management


1996 ? 1997: Bank data centres data networking project in NRW

Role: Telco ISDN Technician, Trading system support
Customer: Amon Computer, Cologne

Tasks:

  • Broker telephony system 5*12 support as on-site technician in the broker's office

Aus- und Weiterbildung

Aus- und Weiterbildung

2007 ? 2007
VZPM certified project management associate IPMA-D, IFA

2006 ? 2007
GPMO LEAN process management, AVAYA internal training program

1995 ? 1996
Telecom Radio relay Node switching at German Federal Armed Forces, in Coblenz

1995 ? 1995
Telecom Technician Large-scale systems at Telenorma GmbH, in Cologne

1991 ? 1995
Telecommunications engineer specialising in telecommunications technology at Telenorma GmbH, in Cologne

1981 ? 1991
Realschulabschluss, in Karlsruhe (BW) und Frechen (NRW)

Kompetenzen

Kompetenzen

Top-Skills

Lean Management Changemanagement Delivery Management Projektmanagementoffice Spracherkennung Telekommunikation

Produkte / Standards / Erfahrungen / Methoden

Profile
  • 5 years AI start-up and 21 years enterprise experience from technician to team leader in the ICT industry?s project and support environment.
  • Increased efficiency of project and support organisation by 20% with a 50% increase in revenue.
  • Increase first response SLA to 95%, ticket reduction by 30%, significant increase in customer satisfaction to 85% through organisational & people transformation and development.

Experience
Project-, support- and team leadership
  • Servant leadership, team building, staff coaching and development
  • Team transformation from on-prem engineering to SaaS focus
  • Management and participation in strategic projects and tool launches
  • Project organisation improvement and PMO introduction

Consulting and Presales
  • Increasing efficiency, transforming processes and collaboration through agility
  • LEAN KAIZEN operational process analysis and consulting
  • CAPEX and OPEX solution proposal creation and negotiation
  • Creative approaches involving customers and suppliers to find solutions
  • Good "helicopter" understanding of ICT issues and AI speech solutions

Communication
  • Work experience based mentoring skills, staff & operational development.
  • Transparent, results-oriented, structured
  • Interdisciplinary collaboration with clients, development, marketing, finance and sales
  • Coordination of partners, in the project and in subsequent operations
  • Escalation and problem management

Skills
  • Good understanding of AI methodology, in the area of speech biometrics technology
  • User or superuser Dos - Win10, Office, TEAMS| PPC - Mac OS & Apps | Google Suite
  • User or superuser Asana, Freshdesk, SFDC, other business applications

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