• Program Management responsibility (Head of Operations) for Germany, focusing on Consulting services to Deutsche Telekom accelerating Microsoft O365 business (Digitalization/ Workplace 4.0)

Main tasks:

• Lead all operational processes for Modality Systems Germany, incl. Delivery, Finance, Resourcing as well as partner/ sub-contractor management and Sales support.
• Management of Modality service/product delivery to the German market
• Management of partners and sub-contractors
• Representation of Modality in commercial and delivery/planning/review contexts
• Manage resourcing ? internally and with partners ? including role definition and recruitment

Additional tasks:

• In conjunction with Sales team, actively introduce/upsell, as appropriate, Modality products/services to complement/enhance agreed delivery
• Track and QA delivery to customers including utilisation, acceptance and commercial coverage with particular focus/responsibility for Deutsche Telekom related delivery and revenue recognition
• Internal communication of German market/customer requirements, acting as ?customer champion? with ?business case? for resource alignment/funding
• Ensure German delivery team has correct composition/skills to satisfy known and projected needs
• Internal communication re general German market delivery and lessons learned to a wider Modality audience and in Management forums
• Maintain knowledge of key O365 provision, benefits/limitations and roadmap

Communication peers:

• External: Customer, Partner, Subcontractor
• Internal: Company/BU management (C-level, D-level), Sales, Product development, Product management, Finance/Controlling, Procurement, Partner Management, Legal, Human resources, Technical support

Work language:

English (prime), German

• Technical Account Management responsibility for PGi's Diamond Accounts in DACH
• Technology strategy owner for the assigned accounts for PGi products/services or PGi integrations with Microsoft (S4B), Cisco and market leading Video Solutions incl. proposal and Solutions development.
• Ownership of customer relationships with technology groups, product management, and service owners with SAP and Novartis
• Support introduction of Modality Systems GmbH to German Market
• Customer facing role (Diamont Accounts DACH) responsible for assisting Global Account Managers (sales executives) with design and selling of PGI proprietary UC and integrated third-party solutions
  

Main tasks:

• Ownership of customer relationships with technology groups, product management, and service owners
• Evangelism and development of preference for PGi Products and Services within customer constituencies including PGi partner solutions (e.g. Microsoft, Cisco, ?)
• Proposal and solutions development based on PGi and Partner Products and Services
• Ownership of internal relationships with technology groups, product management, project management office and operations to act as bridge between our product and our customer.
• Support introduction of Modality Systems GmbH to German Market
• Definition/Alignment of all operational processes for Modality Systems GmbH and its delivery partners, including continuous and strategic monitoring and reporting

Additional tasks:

• Technology alignment with the customer including joint roadmap & proposal development
• Expert opinions and guidance based on deep knowledge of products, service and strategy provided by PGi, Microsoft, Cisco and other PGI technology partners
• Implementation support: provides insight and support to PMO Lead

Communication peers:

• External: Customer, Partner, Subcontractor
• Internal: Company/BU management (C-level, D-level), Sales, Product development, Product management, Finance/Controlling, Procurement, Partner Management, Legal, Human resources, Technical support

Work language:

English (prime), German

• Program Management responsibility for Germany, Austria and Switzerland (DACH)
• Lead service delivery activities of cross-functional, multi-cultural and geographically dispersed teams related to the Product/Solution suite
• Operationally lead first introduction of new Order2Cash product solution (BSS) into new target market (Automotive)
• Provide input into all commercial agreements with customers and partners and represent the company in commercial discussions
• Customer responsible Program Manager for DACH region
  

Main tasks:

• Operational customer, partner and subcontractor management (multiple management level), primary point of contact for and company representative in any management discussion/meeting
• Lead all service delivery activities of cross-functional, multi-cultural and geographically dispersed (onshore/offshore) customer specific project teams (internal & external resources) incl. staff planning (allocation/recruiting), skill definition and team development (training, coaching/mentoring)
• Actively driving the strategic customer dialogue on long-, medium- and short-term topics to establish a trusted business partnership with customers, partners and/or subcontractors
• Operationally lead first introduction of new integrated Order management and Billing software solution into new target market (Automotive)
• Continuous monitoring and reporting (incl. C-level reporting) all projects/project activities focusing on time, cost and quality KPIs (considering the actively defined customer strategy).
• Proactively identify and validate upsell opportunities in close cooperation with the customer / Product Management/ Product Development / Sales and create the corresponding offers (price definition based on estimated cost, risk and margin guidelines) and SOWs

Additional tasks:

• Define and communicate internally overall customer strategies considering the specific external requirements and the internal product/resource development planning
• Support definition and implementation of internal strategy on business unit development
• Active contribution to best practice knowledge sharing and global asset development (for reuse)

Communication peers:

• External: Customer, Partner, Subcontractor
• Internal: Company/BU management (C-level, D-level), Sales, Product development, Product management, Finance/Controlling, Procurement, Partner Management, Legal, Human resources, Technical support.

Work language:

English (prime), German

Lead and manage operations and support team for business customer E-Postbrief solution

A Deutsche Post DHL developed solution to provide secure transmission of electronical letters with online or printed delivery for residential (individual transmission) and business customers (mass transmission). As a hosted solution (delivery as SaaS), E-Postbrief provides a Web-Interface for residential customer access and an integrated solution into business customers existing IT-landscape.

Main tasks:

• Lead and manage functional and disciplinary the Operations and Support Team (external & internal resources) incl. team recruiting, team change (external to internal) and resource development.
• Definition and implementation of internal strategy, positioning/establishing department as line function within business unit and being delegate of authority for head of department.
• Internal interface to customer service (1st line), development, test, product management, operational and strategic customer connection department and Sales Support
• Introduction and establishing of ITIL based Support processes
• Optimization of operational activities regarding operation, linking and support for business customers
• Operational subcontractor management for selected VPN technologies and data center infrastructure/operations

Definition and planning of department strategy (general setup, processes, optimization initiatives) incl.

monitoring and reporting

Main tasks:

• Definition and implementation of department specific reporting and KPIs as well as drive definition and support implementation of department setup, processes and recruiting
• Management of resource agencies and overall budget control (resources, infrastructure, product specific cost)
• Support head of department on all operational topics (resourcing, definition of work packages, implementation planning, monitoring) and being delegate of authority for team lead as well as for head of department

Communication peers:

• External: VPN technology Software/Hardware suppliers, Data center infrastructure/operations
• Supplier, Resourcing agencies
• Internal: Customer service (1st line), Product development, Test, Product management, Operational and strategic customer connection department, Sales Support

Work language:

German

• Transfer company for Nortel GmbH under Administration