Projektleitung im internationalen Umfeld, PMO
Aktualisiert am 03.09.2024
Profil
Mitarbeiter eines Dienstleisters
Remote-Arbeit
Verfügbar ab: 01.10.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Skill-Profil eines fest angestellten Mitarbeiters des Dienstleisters
Maharati
Muttersprache
Englisch
Verhandlungssicher
Deutsch
Fortgeschritten

Einsatzorte

Einsatzorte

München (+50km)
möglich

Projekte

Projekte

4 Jahre 2 Monate
2020-08 - heute

Project Manager

Project manager and SCRUM master in insurance PRINCe2 Sprint planning & SCRUM activities Change & release management activities ...
Project manager and SCRUM master in insurance

  • End to end project management
  • Run manager for 6 months for input management onshore support  team
  • Roll out manager for input management application across several
  • agency OE?s
  • Time and resources estimation with involvement of the technical experts
  • Management of the project team regarding the project execution
  • Internal project coordination
  • Management of project related obstacles
  • Alignment with internal stakeholders
  • Project representation to external stakeholders via weekly status meetings




PRINCe2 Sprint planning & SCRUM activities Change & release management activities Risk analysis and risk management Documentation and reporting Coordination with dependent projects Jira & Confluence
9 Jahre 5 Monate
2011-03 - 2020-07

Onsite PMO

Project management office in financial PRINCe2 Budget creation Project reporting ...
Project management office in financial

  • CM improvement plan creation & tracking
  • Client engagement for invoicing topics
  • Resource On boarding- Off boarding



PRINCe2 Budget creation Project reporting Resource forecasting Invoicing Administrative Team Management Training team members
1 Jahr 9 Monate
2009-06 - 2011-02

Customer Service Advisory

Senior customer service advisor in business process management
Senior customer service advisor in business process management

  • Managing email & calls related to financial back office for a global cosmetics company, Canada & Puerto Rico
  • Managing client escalation pertaining to account payable team in India
  • Maintain various reports pertaining to accounts payable activities

7 Monate
2008-10 - 2009-04

Team Lead

Team lead in business process service provision MS Office Customer service functions Team management
Team lead in business process service provision

  • Managing a Team of 20 to meet all the operation matrices(Average Handling Time, Call Quality Score, Customer Satisfaction Score)
  • Managing zonal & process SLA?s in terms of team performance
  • Accountable for regular reporting & presentation of team performance in monthly review

MS Office Customer service functions Team management
5 Monate
2008-05 - 2008-09

Team Lead

Team lead in business process service provision MS Office Customer service functions Team management
Team lead in business process service provision

  • Maintaining Roll Forward Percentage for various credit card cycles
  • Making daily reports & monthly trend analysis for client meetings
  • Ensuring coordinated performance of 2 teams ? Outbound Collections and Fulfilment to meet business expectation

MS Office Customer service functions Team management
1 Jahr 4 Monate
2007-02 - 2008-05

Team Lead

Team lead in business process service provision MS Office Customer service functions Team management
Team lead in business process service provision

  • Mentored a team of 22 from initial training to full scale operations
  • Ensured overall team performance on specified client parameters(Call Quality Score, Customer Satisfaction)
  • Managed client expectations on operational SLAs




MS Office Customer service functions Team management
2 Jahre 8 Monate
2004-07 - 2007-02

Customer Service Advisor

Customer service advisor in telecommunications MS Office Customer service functions
Customer service advisor in telecommunications

  • Addressed Billing concerns for 3G Australia Customers
  • Addressed all account related concerns for 3G Australia Corporate Clients
  • Administered On Job Training & Designed a Training Tool for new batches joining 3G



MS Office Customer service functions
1 Jahr 2 Monate
2003-06 - 2004-07

Client Response

Client response executive in telecom infrastructure services MS Office
Client response executive in telecom infrastructure services

  • Outbound Credit Card Sales towards US customers
  • Fostered customer loyalty by up selling membership programs to existing card holders

MS Office

Aus- und Weiterbildung

Aus- und Weiterbildung

6 Monate
2020-01 - 2020-06

PRINCe2

Zertifizierung,
Zertifizierung
6 Monate
2012-01 - 2012-06

ITIL V3 Foundation

Zertifizierung,
Zertifizierung

Position

Position

- Projectmanagement

- PMO

- Scrum Master

Einsatzorte

Einsatzorte

München (+50km)
möglich

Projekte

Projekte

4 Jahre 2 Monate
2020-08 - heute

Project Manager

Project manager and SCRUM master in insurance PRINCe2 Sprint planning & SCRUM activities Change & release management activities ...
Project manager and SCRUM master in insurance

  • End to end project management
  • Run manager for 6 months for input management onshore support  team
  • Roll out manager for input management application across several
  • agency OE?s
  • Time and resources estimation with involvement of the technical experts
  • Management of the project team regarding the project execution
  • Internal project coordination
  • Management of project related obstacles
  • Alignment with internal stakeholders
  • Project representation to external stakeholders via weekly status meetings




PRINCe2 Sprint planning & SCRUM activities Change & release management activities Risk analysis and risk management Documentation and reporting Coordination with dependent projects Jira & Confluence
9 Jahre 5 Monate
2011-03 - 2020-07

Onsite PMO

Project management office in financial PRINCe2 Budget creation Project reporting ...
Project management office in financial

  • CM improvement plan creation & tracking
  • Client engagement for invoicing topics
  • Resource On boarding- Off boarding



PRINCe2 Budget creation Project reporting Resource forecasting Invoicing Administrative Team Management Training team members
1 Jahr 9 Monate
2009-06 - 2011-02

Customer Service Advisory

Senior customer service advisor in business process management
Senior customer service advisor in business process management

  • Managing email & calls related to financial back office for a global cosmetics company, Canada & Puerto Rico
  • Managing client escalation pertaining to account payable team in India
  • Maintain various reports pertaining to accounts payable activities

7 Monate
2008-10 - 2009-04

Team Lead

Team lead in business process service provision MS Office Customer service functions Team management
Team lead in business process service provision

  • Managing a Team of 20 to meet all the operation matrices(Average Handling Time, Call Quality Score, Customer Satisfaction Score)
  • Managing zonal & process SLA?s in terms of team performance
  • Accountable for regular reporting & presentation of team performance in monthly review

MS Office Customer service functions Team management
5 Monate
2008-05 - 2008-09

Team Lead

Team lead in business process service provision MS Office Customer service functions Team management
Team lead in business process service provision

  • Maintaining Roll Forward Percentage for various credit card cycles
  • Making daily reports & monthly trend analysis for client meetings
  • Ensuring coordinated performance of 2 teams ? Outbound Collections and Fulfilment to meet business expectation

MS Office Customer service functions Team management
1 Jahr 4 Monate
2007-02 - 2008-05

Team Lead

Team lead in business process service provision MS Office Customer service functions Team management
Team lead in business process service provision

  • Mentored a team of 22 from initial training to full scale operations
  • Ensured overall team performance on specified client parameters(Call Quality Score, Customer Satisfaction)
  • Managed client expectations on operational SLAs




MS Office Customer service functions Team management
2 Jahre 8 Monate
2004-07 - 2007-02

Customer Service Advisor

Customer service advisor in telecommunications MS Office Customer service functions
Customer service advisor in telecommunications

  • Addressed Billing concerns for 3G Australia Customers
  • Addressed all account related concerns for 3G Australia Corporate Clients
  • Administered On Job Training & Designed a Training Tool for new batches joining 3G



MS Office Customer service functions
1 Jahr 2 Monate
2003-06 - 2004-07

Client Response

Client response executive in telecom infrastructure services MS Office
Client response executive in telecom infrastructure services

  • Outbound Credit Card Sales towards US customers
  • Fostered customer loyalty by up selling membership programs to existing card holders

MS Office

Aus- und Weiterbildung

Aus- und Weiterbildung

6 Monate
2020-01 - 2020-06

PRINCe2

Zertifizierung,
Zertifizierung
6 Monate
2012-01 - 2012-06

ITIL V3 Foundation

Zertifizierung,
Zertifizierung

Position

Position

- Projectmanagement

- PMO

- Scrum Master

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