Mitarbeiter eines Dienstleisters
Remote-Arbeit
Verfügbar ab: 01.10.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Skill-Profil eines fest angestellten Mitarbeiters des Dienstleisters
Projekte
Project manager and SCRUM master in insurance
- End to end project management
- Run manager for 6 months for input
management onshore support team
- Roll out manager for input
management application across several
-
agency OE?s
- Time and resources estimation with
involvement of the technical experts
- Management of the project team
regarding the project execution
- Internal project coordination
- Management of project related
obstacles
- Alignment with internal stakeholders
- Project representation to
external stakeholders via weekly status meetings
PRINCe2
Sprint planning & SCRUM activities
Change & release management activities
Risk analysis and risk management
Documentation and reporting
Coordination with dependent projects
Jira & Confluence
Project management office in financial
- CM improvement plan creation &
tracking
- Client engagement for invoicing
topics
- Resource On boarding- Off
boarding
PRINCe2
Budget creation
Project reporting
Resource forecasting
Invoicing
Administrative
Team Management
Training team members
Senior customer service advisor in business process management
- Managing email & calls related
to financial back office for a global cosmetics company, Canada & Puerto
Rico
- Managing client escalation
pertaining to account payable team in India
- Maintain various reports
pertaining to accounts payable activities
Team lead in business process service provision
- Managing a Team of 20 to meet all
the operation matrices(Average Handling Time, Call Quality Score, Customer Satisfaction
Score)
- Managing zonal & process SLA?s
in terms of team performance
- Accountable for regular
reporting & presentation of team performance in monthly review
MS Office
Customer service functions
Team management
Team lead in business process service provision
- Maintaining Roll Forward Percentage
for various credit card cycles
- Making daily reports & monthly
trend analysis for client meetings
- Ensuring coordinated
performance of 2 teams ? Outbound Collections and Fulfilment to meet business
expectation
MS Office
Customer service functions
Team management
Team lead in business process service provision
- Mentored a team of 22 from initial
training to full scale operations
- Ensured overall team performance on
specified client parameters(Call Quality Score, Customer Satisfaction)
- Managed client expectations
on operational SLAs
MS Office
Customer service functions
Team management
Customer service advisor in telecommunications
- Addressed Billing concerns for 3G
Australia Customers
- Addressed all account related
concerns for 3G Australia Corporate Clients
- Administered On Job
Training & Designed a Training Tool for new batches joining 3G
MS Office
Customer service functions
Client response executive in telecom infrastructure services
- Outbound Credit Card Sales towards
US customers
- Fostered customer loyalty
by up selling membership programs to existing card holders
Position
- Projectmanagement
- PMO
- Scrum Master
Projekte
Project manager and SCRUM master in insurance
- End to end project management
- Run manager for 6 months for input
management onshore support team
- Roll out manager for input
management application across several
-
agency OE?s
- Time and resources estimation with
involvement of the technical experts
- Management of the project team
regarding the project execution
- Internal project coordination
- Management of project related
obstacles
- Alignment with internal stakeholders
- Project representation to
external stakeholders via weekly status meetings
PRINCe2
Sprint planning & SCRUM activities
Change & release management activities
Risk analysis and risk management
Documentation and reporting
Coordination with dependent projects
Jira & Confluence
Project management office in financial
- CM improvement plan creation &
tracking
- Client engagement for invoicing
topics
- Resource On boarding- Off
boarding
PRINCe2
Budget creation
Project reporting
Resource forecasting
Invoicing
Administrative
Team Management
Training team members
Senior customer service advisor in business process management
- Managing email & calls related
to financial back office for a global cosmetics company, Canada & Puerto
Rico
- Managing client escalation
pertaining to account payable team in India
- Maintain various reports
pertaining to accounts payable activities
Team lead in business process service provision
- Managing a Team of 20 to meet all
the operation matrices(Average Handling Time, Call Quality Score, Customer Satisfaction
Score)
- Managing zonal & process SLA?s
in terms of team performance
- Accountable for regular
reporting & presentation of team performance in monthly review
MS Office
Customer service functions
Team management
Team lead in business process service provision
- Maintaining Roll Forward Percentage
for various credit card cycles
- Making daily reports & monthly
trend analysis for client meetings
- Ensuring coordinated
performance of 2 teams ? Outbound Collections and Fulfilment to meet business
expectation
MS Office
Customer service functions
Team management
Team lead in business process service provision
- Mentored a team of 22 from initial
training to full scale operations
- Ensured overall team performance on
specified client parameters(Call Quality Score, Customer Satisfaction)
- Managed client expectations
on operational SLAs
MS Office
Customer service functions
Team management
Customer service advisor in telecommunications
- Addressed Billing concerns for 3G
Australia Customers
- Addressed all account related
concerns for 3G Australia Corporate Clients
- Administered On Job
Training & Designed a Training Tool for new batches joining 3G
MS Office
Customer service functions
Client response executive in telecom infrastructure services
- Outbound Credit Card Sales towards
US customers
- Fostered customer loyalty
by up selling membership programs to existing card holders
Position
- Projectmanagement
- PMO
- Scrum Master
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