As an IT Helpdesk professional, my primary focus is to deliver prompt and effective technical support, ensuring that colleagues can work without issue
Aktualisiert am 30.10.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 30.10.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Microsoft
Active Directory
SAP
German
Proficient user
French
Basic user
English
Mother tongue

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year
2023-12 - now

Connecting Top Talent with Innovation

IT Consultant & Partner
IT Consultant & Partner
  • Experienced IT Consultant / Strategic Recruiter / Connecting Top Talent with Innovation
Cakeyno IT Services KFT
Budapest
11 months
2023-09 - 2024-07

Medical Device ERvaluator and Triage Evaluator

Triage Complaint Evaluator
Triage Complaint Evaluator
  • Medical Device ERvaluator and Triage Evaluator
Genpact
Budapest
3 months
2023-03 - 2023-05

Preparation and implementation of training measures

Developer
Developer
  • Preparation and implementation of training measures and installation at the customer for the product winKITA, winKITA on web and kiCare as well as the MS-Office products.
Software & Beratung Meinhard GmbH
Eschwege
1 year 4 months
2021-09 - 2022-12

Updating current infrastructure

Business Associate
Business Associate
  • Contractor for a European client, providing German & English support, identity & access management , incident & knowledge management, software packaging and deployment , support in IBM Notes & Domino applications, end user application support & user administration in SAP and CRM system
Cognizant
Budapest
6 months
2021-04 - 2021-09

Assisting customers and helping resolve their inquiries

Customer Care Specialist
Customer Care Specialist
  • Assisting customers and helping resolve their inquiries using modern communication and technology tools, providing frontline customer support, researching customer inquiries, managing the order fulfillment process, reviewing or making changes to customer accounts.
UBIQUITY
Budapest
8 months
2020-09 - 2021-04

German & English Support

German IT Support
German IT Support
  • Providing German & English support, identity & access management, incident & knowledge management, software packaging and deployment, support in IBM Notes & Domino applications, end user application support & user administration in SAP and CRM systems
Merck Group
Budapest
6 months
2020-02 - 2020-07

Identity & access management

Business Associate (IT Service desk)
Business Associate (IT Service desk)
  • German & English Support
  • Identity & access management
  • Incident & knowledge management
  • Software packaging and deployment
  • Support in IBM Notes & Domino applications
  • End user application support & user administration in SAP and CRM systems
Tata Consultancy Services
Budapest
1 year 11 months
2018-04 - 2020-02

Develop a comprehensive, tailored program

International Sales Associate
International Sales Associate
  • Working with energy intensive organizations to manage energy buying efficiency, sustainability, compliance activities, developing comprehensive tailored programs, improving data quality, managing renewable energy challenges & opportunities, establishing carbon, water and environmental reduction targets
Schneider Electric Energy & Sustainability Services
Budapest
1 year 4 months
2017-01 - 2018-04

Customer Service Sales Support

English and German Speaking Customer Sales and Service Agent
English and German Speaking Customer Sales and Service Agent
  • Providing customer service to Emirates customers, issuing tickets, promoting Emirates products, keeping up-to-date with Emirates Group news, maintaining ticket-related documentation
Emirates
Budapest
3 months
2016-06 - 2016-08

Provide technical support over phone

Service Desk Agent
Service Desk Agent
  • Providing technical support over phone, web, chat, and email to external corporate end users, troubleshooting and resolving technical faults, coordinating and following up service requests
Unisys Global Service Hungary
Budapest
1 year 2 months
2014-06 - 2015-07

Identifies business opportunities

Project Manager
Project Manager

  • Identifying business opportunities, selling products, maintaining client relationships, preparing reports, maintaining quality service

Fleming Europe
Budapest
10 months
2012-10 - 2013-07

Maximize sales promote products and achieved monthly sales target

Assistant Manager / Customer Support Service / IT Help desk
Assistant Manager / Customer Support Service / IT Help desk
  • Maximize sales promote products and achieved monthly sales target
  • General product knowledge and sales description
  • Maintaining and updating records
  • providing service information, answering request and responding to calls.
  • Administrative task work with Microsoft office
  • Gain feedback from customers about computer usage
  • Provide quality customer service on every call
  • Receive inbound calls from customer
  • Respond to queries either in person or over the phone
  • Run diagnostic program to resolve problems
  • Run reports to determine malfunctions that continue to occur
Mckafeh Technology
Bloemfontein
1 year 3 months
2011-08 - 2012-10

Maximize sales, stock take, floor supervision

Sales Representative / Store Manager
Sales Representative / Store Manager
  • Maximizing sales, stock management, floor supervision, cash handling, marketing, minimizing expenses, staff training and supervision
Reebok SA
Bloemfontein

Aus- und Weiterbildung

Aus- und Weiterbildung

2 years 5 months
2013-09 - 2016-01

American/United States Studies/Civilization

Bachelor of Arts (B.A), Eötvos Lorand University,Hungary, Budapest (Hungary)
Bachelor of Arts (B.A)
Eötvos Lorand University,Hungary, Budapest (Hungary)
3 years 7 months
2005-01 - 2008-07

English Language and Literature/Letters

Bachelor of Arts (B.A), University of Buea, Buea (Cameroon)
Bachelor of Arts (B.A)
University of Buea, Buea (Cameroon)
6 years 6 months
1999-01 - 2005-06

O` Level & A` Level Certificates

St Sylvester?s College, Kumbo (Cameroon)
St Sylvester?s College, Kumbo (Cameroon)
2 years
1996-05 - 1998-04

Zertifikat

Theodore Heus Realschule, Meckenheim (Germany)
Theodore Heus Realschule, Meckenheim (Germany)
4 years 1 month
1992-01 - 1996-01

Zertifikat

Katholishe Grundschule, Meckenheim (Germany)
Katholishe Grundschule, Meckenheim (Germany)

Kompetenzen

Kompetenzen

Top-Skills

Microsoft Active Directory SAP

Produkte / Standards / Erfahrungen / Methoden

Strategic Planning
Client Relationship Management
Market Expansion
Sales Forecasting
Contract Negotiation
Team Leadership
CRM Software
Sales Training & Development
ServiceNow

PERSONAL SKILLS

Communication skills

  • Good communication skills gained through my experience as sales manager in Reebok and as Project Manager in Fleming Europe.


Organizational / managerial skills

  • Leadership Gained through my experience in managing a group of 15 people in Reebok and working in different Multicultural Companies like Mckafeh, Fleming Europe and Emirates.


Job-related skills Good command of working in a team and as an individual

  • Adaptability
  • Hard-Working
  • Open Mindedness
  • Reliability


SUMMARY

  • With over 9 + years of experience in sales leadership,IT Consultancy, I excel in strategic planning, client relations, and market expansion. My career is highlighted by consistently exceeding sales targets and driving team success. 
  • Eager to bring top-tier negotiation, team leadership, and business development skills to a dynamic sales team.

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year
2023-12 - now

Connecting Top Talent with Innovation

IT Consultant & Partner
IT Consultant & Partner
  • Experienced IT Consultant / Strategic Recruiter / Connecting Top Talent with Innovation
Cakeyno IT Services KFT
Budapest
11 months
2023-09 - 2024-07

Medical Device ERvaluator and Triage Evaluator

Triage Complaint Evaluator
Triage Complaint Evaluator
  • Medical Device ERvaluator and Triage Evaluator
Genpact
Budapest
3 months
2023-03 - 2023-05

Preparation and implementation of training measures

Developer
Developer
  • Preparation and implementation of training measures and installation at the customer for the product winKITA, winKITA on web and kiCare as well as the MS-Office products.
Software & Beratung Meinhard GmbH
Eschwege
1 year 4 months
2021-09 - 2022-12

Updating current infrastructure

Business Associate
Business Associate
  • Contractor for a European client, providing German & English support, identity & access management , incident & knowledge management, software packaging and deployment , support in IBM Notes & Domino applications, end user application support & user administration in SAP and CRM system
Cognizant
Budapest
6 months
2021-04 - 2021-09

Assisting customers and helping resolve their inquiries

Customer Care Specialist
Customer Care Specialist
  • Assisting customers and helping resolve their inquiries using modern communication and technology tools, providing frontline customer support, researching customer inquiries, managing the order fulfillment process, reviewing or making changes to customer accounts.
UBIQUITY
Budapest
8 months
2020-09 - 2021-04

German & English Support

German IT Support
German IT Support
  • Providing German & English support, identity & access management, incident & knowledge management, software packaging and deployment, support in IBM Notes & Domino applications, end user application support & user administration in SAP and CRM systems
Merck Group
Budapest
6 months
2020-02 - 2020-07

Identity & access management

Business Associate (IT Service desk)
Business Associate (IT Service desk)
  • German & English Support
  • Identity & access management
  • Incident & knowledge management
  • Software packaging and deployment
  • Support in IBM Notes & Domino applications
  • End user application support & user administration in SAP and CRM systems
Tata Consultancy Services
Budapest
1 year 11 months
2018-04 - 2020-02

Develop a comprehensive, tailored program

International Sales Associate
International Sales Associate
  • Working with energy intensive organizations to manage energy buying efficiency, sustainability, compliance activities, developing comprehensive tailored programs, improving data quality, managing renewable energy challenges & opportunities, establishing carbon, water and environmental reduction targets
Schneider Electric Energy & Sustainability Services
Budapest
1 year 4 months
2017-01 - 2018-04

Customer Service Sales Support

English and German Speaking Customer Sales and Service Agent
English and German Speaking Customer Sales and Service Agent
  • Providing customer service to Emirates customers, issuing tickets, promoting Emirates products, keeping up-to-date with Emirates Group news, maintaining ticket-related documentation
Emirates
Budapest
3 months
2016-06 - 2016-08

Provide technical support over phone

Service Desk Agent
Service Desk Agent
  • Providing technical support over phone, web, chat, and email to external corporate end users, troubleshooting and resolving technical faults, coordinating and following up service requests
Unisys Global Service Hungary
Budapest
1 year 2 months
2014-06 - 2015-07

Identifies business opportunities

Project Manager
Project Manager

  • Identifying business opportunities, selling products, maintaining client relationships, preparing reports, maintaining quality service

Fleming Europe
Budapest
10 months
2012-10 - 2013-07

Maximize sales promote products and achieved monthly sales target

Assistant Manager / Customer Support Service / IT Help desk
Assistant Manager / Customer Support Service / IT Help desk
  • Maximize sales promote products and achieved monthly sales target
  • General product knowledge and sales description
  • Maintaining and updating records
  • providing service information, answering request and responding to calls.
  • Administrative task work with Microsoft office
  • Gain feedback from customers about computer usage
  • Provide quality customer service on every call
  • Receive inbound calls from customer
  • Respond to queries either in person or over the phone
  • Run diagnostic program to resolve problems
  • Run reports to determine malfunctions that continue to occur
Mckafeh Technology
Bloemfontein
1 year 3 months
2011-08 - 2012-10

Maximize sales, stock take, floor supervision

Sales Representative / Store Manager
Sales Representative / Store Manager
  • Maximizing sales, stock management, floor supervision, cash handling, marketing, minimizing expenses, staff training and supervision
Reebok SA
Bloemfontein

Aus- und Weiterbildung

Aus- und Weiterbildung

2 years 5 months
2013-09 - 2016-01

American/United States Studies/Civilization

Bachelor of Arts (B.A), Eötvos Lorand University,Hungary, Budapest (Hungary)
Bachelor of Arts (B.A)
Eötvos Lorand University,Hungary, Budapest (Hungary)
3 years 7 months
2005-01 - 2008-07

English Language and Literature/Letters

Bachelor of Arts (B.A), University of Buea, Buea (Cameroon)
Bachelor of Arts (B.A)
University of Buea, Buea (Cameroon)
6 years 6 months
1999-01 - 2005-06

O` Level & A` Level Certificates

St Sylvester?s College, Kumbo (Cameroon)
St Sylvester?s College, Kumbo (Cameroon)
2 years
1996-05 - 1998-04

Zertifikat

Theodore Heus Realschule, Meckenheim (Germany)
Theodore Heus Realschule, Meckenheim (Germany)
4 years 1 month
1992-01 - 1996-01

Zertifikat

Katholishe Grundschule, Meckenheim (Germany)
Katholishe Grundschule, Meckenheim (Germany)

Kompetenzen

Kompetenzen

Top-Skills

Microsoft Active Directory SAP

Produkte / Standards / Erfahrungen / Methoden

Strategic Planning
Client Relationship Management
Market Expansion
Sales Forecasting
Contract Negotiation
Team Leadership
CRM Software
Sales Training & Development
ServiceNow

PERSONAL SKILLS

Communication skills

  • Good communication skills gained through my experience as sales manager in Reebok and as Project Manager in Fleming Europe.


Organizational / managerial skills

  • Leadership Gained through my experience in managing a group of 15 people in Reebok and working in different Multicultural Companies like Mckafeh, Fleming Europe and Emirates.


Job-related skills Good command of working in a team and as an individual

  • Adaptability
  • Hard-Working
  • Open Mindedness
  • Reliability


SUMMARY

  • With over 9 + years of experience in sales leadership,IT Consultancy, I excel in strategic planning, client relations, and market expansion. My career is highlighted by consistently exceeding sales targets and driving team success. 
  • Eager to bring top-tier negotiation, team leadership, and business development skills to a dynamic sales team.

Vertrauen Sie auf Randstad

Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

Fragen?

Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

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